Genesis Ariza

Manage inbound and outbound internet, phone, text, and digital sales leads through the dealership CRM, maintaining organized follow-up from first inquiry through appointment. Qualify prospective buyers, identify vehicle needs, answer initial questions, address common objections, and convert inquiries into scheduled showroom appointments.

Operate a part-time sales and marketing business alongside full-time employment, managing customer inquiries, consultations, follow-up, service recommendations, and client relationships. Build organized lead pipelines and communication workflows across phone, text, email, social media, and CRM-style tracking systems.

Managed digital advertising, customer-acquisition campaigns, lead-routing processes, and client communications for multiple business accounts. Qualified inbound prospects, scheduled consultations, maintained accurate pipeline notes, and coordinated consistent follow-up to improve appointment readiness.

Assisted customers through the complete vehicle-shopping process, including needs discovery, inventory selection, vehicle presentations, test drives, purchase discussions, and post-visit follow-up. Handled internet, telephone, text, and social media leads for a multi-brand dealership, responding quickly and professionally to convert inquiries into showroom appointments.

Completed coursework in Business Administration and Marketing at Suffolk County Community College - Eastern Campus.