Open to opportunities

Genese Goodman

@genesegoodman

Message

Customer-focused radiology scheduling professional with 17+ years of patient support.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can own high-volume HIPAA-compliant scheduling and patient support—handling calls, insurance verification, and accurate EMR documentation while improving coordination efficiency and patient satisfaction.

I’m a radiology scheduler with 17+ years of experience delivering high-quality service in fast-paced environments. I handle high-volume inbound and outbound calls, schedule radiology and diagnostic imaging appointments, and ensure accurate patient demographics, insurance information, and physician orders.

I bring deep healthcare expertise in insurance verification (Medicaid & Commercial), authorizations when applicable, and HIPAA-compliant patient confidentiality. I’ve also built a strong track record in EMR-based scheduling and documentation, resolving patient concerns with empathy, active listening, and clear coordination across patients, providers, and imaging departments.

Experience

Work history, roles, and key accomplishments

Current

Radiology Scheduler

Current

Carenet Health

Jan 2026 - Present (5 months)

Managed high-volume inbound and outbound calls to schedule radiology and diagnostic imaging appointments while ensuring accurate patient demographics, insurance details, and physician orders. Verified insurance eligibility, obtained required authorizations when applicable, and maintained strict HIPAA compliance while working remotely.

Outbound Calling Appointment Scheduling Insurance Verification HIPAA compliance Multitasking

Current

Certified Nursing Assistant

Current

Baptist Village

Jan 2019 - Present (7 years 5 months)

Provided direct patient/resident support with compassionate communication and timely response to needs. Assisted with daily living activities, collaborated with the care team for efficient service delivery, and maintained dependable multitasking and time management in daily operations.

Direct Patient Care Daily Living Activities Compassionate Communication Patient Support Multitasking Time Management Collaborative Care

Medical Receptionist

Ascension St. Vincent Cardiology

Jan 2022 - Jan 2026 (4 years)

Handled high-volume inbound calls to support patients with scheduling, inquiries, and customer issue resolution. Verified insurance eligibility, processed copayments accurately, maintained electronic patient records, and ensured HIPAA confidentiality standards.

Appointment Coordination HIPAA Customer Service

Mental Health Technician

Memorial Satilla Health

Jan 2013 - Jan 2019 (6 years)

Monitored patient safety and documented observations accurately while supporting patients with emotional and behavioral needs. Maintained a calm, professional approach in high-stress situations and communicated effectively with patients and healthcare staff.

Patient Safety Behavioral And Emotional Support High Stress Communication Multitasking

Certified Nursing Assistant

Satilla Care Nursing Home

Jan 2005 - Jan 2013 (8 years)

Delivered compassionate resident care by assisting with daily activities while maintaining comfort, dignity, and strong relationships. Completed accurate documentation and followed care plans to support safe, consistent care delivery.

Resident Care Compassionate Support Comfort And Dignity Care Documentation Care Plan Adherence Relationship Building Time Management Team Collaboration