Open to opportunities

Brianna Lomba

@briannalomba

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Certified Nursing Assistant and Certified Medical Assistant delivering exceptional patient care.

United States

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What I'm looking for

I’m looking to use my Certified Nursing Assistant and Certified Medical Assistant training to deliver exceptional care and customer service—handling both patient-facing support and accurate scheduling, documentation, and insurance coordination in a team-focused clinic.

I am a highly qualified Certified Nursing Assistant and a Certified Medical assistant with 6 years of hands-on experience working with clients, plus some experience in a remote call center role. In every position I have the same goal of delivering exceptional customer service to all clients, while staying a fast learner who is more than willing to learn any subject or task I may be unfamiliar with.

My background combines direct patient support and strong clinical-administrative coordination: I have checked patients in and out, scheduled and rescheduled appointments, maintained documentation accuracy, and ensured compliance with HIPAA regulations. I’ve also supported crisis intervention needs over the phone and in person, performed specimen collection and venipuncture, completed insurance verifications and processed prior authorizations, and handled high-volume multi-line phone systems to keep care moving smoothly.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Office Coordinator

Current

Home Instead Senior Care

Oct 2025 - Present (8 months)

Opened, edited, and managed client caregiver shifts, including time adjustments for missed clock-ins/outs and monitoring OT and mileage. Served as primary scheduler when needed and handled outbound notifications to POCs/clients, shift documentation, and onsite coordination tasks.

Scheduling Shift Coordination Timekeeping Adjustments Documentation Onsite Coordination Call Handling

Patient Services Coordinator

Easterseals Port Health

Apr 2024 - Oct 2025 (1 year 6 months)

Managed high-volume multi-location phone lines, greeting patients and directing inquiries to appropriate departments. Performed patient check-in/out, appointment scheduling, fax/document routing, copay and payment processing, insurance verification, prior authorizations, specimen collection, and crisis intervention support.

Patient Check In Appointment Scheduling Fax Document Routing Insurance Verification Prior Authorizations Specimen Collection Crisis Intervention

Medical Assistant/Receptionist

Open Water Medical

Oct 2022 - Apr 2024 (1 year 6 months)

Scheduled patient appointments and coordinated minor in-office procedures while managing patient paperwork and medical records. Completed medication prior authorizations, outpatient referrals, clinical intake vitals documentation, immunizations, venipuncture/specimen collection, and maintained HIPAA-compliant confidentiality.

Appointment Scheduling Medical Records Management HIPAA compliance Prior Authorizations Immunizations Venipuncture

CNA & Medical Receptionist

Country Gardens Rehab

Aug 2019 - Oct 2022 (3 years 2 months)

Provided compassionate hands-on care for residents, assisting with ADLs and mobility while monitoring diets, allergies, and intake/output. Collected and recorded vital signs, supported wound care under licensed direction, performed venipuncture as required, documented observations and symptoms, and maintained resident medical files.

ADLS Vital Signs Monitoring Intake Output Tracking Wound Care Venipuncture Medication Reminders Residency Documentation