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Geetika Loomba

@geetikaloomba

I lead AI-enabled training transformation, governance, and operational excellence programs across global Amazon operations.

India

Message

At Amazon, I lead training, governance, and quality transformation across 3,000+ headcount operations and five vendor sites supporting North America, the UK, Japan, Australia, and Canada. I built ClarifAI, an AI-powered knowledge automation platform that supports 95+ users and has resolved 300+ operational queries.

I’ve delivered $500K+ in cumulative savings through defect reduction, workforce optimization, training redesign, and risk controls. Using Lean, SQL, advanced Excel, RCA, and learning analytics, I reduce training cycle time, strengthen readiness, and build scalable capability across global teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Concessions Abuse Prevention Manager II – Training

Current

Amazon

Oct 2024 - Present (1 year 11 months)

Enterprise Program Lead managing strategic initiatives across 3,000+ headcount and 5 vendor partner sites supporting NA, UK, Japan, Australia, and Canada operations. Led defect reduction programs, designed AI-powered knowledge automation platform, and delivered $500K+ in cost avoidance.

Training Oversight Learning and Development Strategy Training Needs Analysis Root Cause Analysis Lean Methodology SQL Excel KPI Dashboards Stakeholder Management Change Management Instructional Design ADDIE Kirkpatrick Model Vendor Management Risk Mitigation Workforce Planning Program Management PMO governance

Shipping & Delivery Services & CAP Manager I – Training

Amazon

Jul 2022 - Oct 2024 (2 years 3 months)

Program managed global CAP launch across eight stores with cross-regional stakeholder alignment. Managed training operations for 1,000+ headcount, reduced attrition to 28.3%, and delivered $350K+ operational savings.

Program Management Training Operations KPI Alignment defect reduction Behavioral Training Dashboard Automation Risk Mitigation Stakeholder Management Succession Planning Capacity Planning

Shipping & Delivery Services Training Specialist II

Amazon

Oct 2020 - Jul 2022 (1 year 9 months)

Launched India's first WFH CS site, enabling 2,100+ FTEs through structured program governance. Improved CSAT by 14% and redesigned audit and compliance systems increasing adherence and compliance.

virtual training Program Governance CSAT Improvement Audit Redesign Compliance Certification Paths Change Management

Shipping & Delivery Services Training Specialist I

Amazon

Oct 2018 - Oct 2020 (2 years)

Led multi-site DSL launches using standardized governance frameworks. Enabled role readiness for 1,600+ associates via structured transition and certification programs.

Training Delivery Certification Programs Performance Analytics Curriculum Alignment Quality and Compliance Coaching