gayatri sawant
@gayatrisawant
I manage membership operations, client onboarding, retention, and high-touch VIP service.
IndiaWhat I'm looking for
I've managed membership lifecycles, luxury client communications, and operational logistics for Aquasail Distribution, Club Mahindra, Karma Royal Group, and WNS Global Services. I build rigorous follow-up, onboarding, and documentation processes that prevent booking discrepancies and operational delays.
Across hospitality, vacation ownership, and travel operations, I've audited records, coached teams, resolved escalations, and maintained SOP compliance. I'm comfortable working independently in remote environments while keeping members, partners, and internal teams aligned.
Experience
Work history, roles, and key accomplishments
Client Relations & Sales Operations Manager
Aquasail Distribution Pvt Ltd
Aug 2022 - Apr 2023 (8 months)
Managed high-touch sailing memberships, corporate regattas, and luxury hotel tie-ups, handling end-to-end client communications and logistics. Instituted confirmation and follow-up protocols to eliminate missed reservations and discrepancies.
Team Manager – Membership Operations & Upgrades
Club Mahindra
Aug 2021 - Apr 2022 (8 months)
Supervised account administration, referral pipelines, and member upgrade allocations. Conducted daily document and data audits, ensuring 100% SOP compliance and accurate MIS reporting for regional leadership.
Senior Membership Specialist & Take-Over Lead
Karma Royal Group
Oct 2008 - Mar 2020 (11 years 5 months)
Orchestrated presentations, member onboarding, and fractional villa ownership contracts across premier international resort venues. Recognized as 'Best Performer of the Month' for top-tier member acquisition and retention.
Team Coach & Process Specialist (Travelocity Account)
Sep 2004 - Jul 2008 (3 years 10 months)
Coached and guided a 25-30 member coordination team handling ticketing and schedule changes via Sabre GDS. Managed schedule change reports, queue audits, and client MIS tracking to prevent booking errors.
Education
Degrees, certifications, and relevant coursework
Welingkar Institute of Management
Post Graduate Diploma in Business Administration, Business Administration
Post Graduate Diploma in Business Administration from Welingkar Institute of Management, Mumbai.
IHCTM
Diploma, Airline, Hospitality & Travel Management
Diploma in Airline, Hospitality & Travel Management from IHCTM, Mumbai, covering hotel management, travel, and cargo administration.
Bhartiya Vidya Bhavan College
Bachelor of Arts, Economics
Bachelor of Arts in Economics from Mumbai University, completed at Bhartiya Vidya Bhavan College, Mumbai.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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