Open to opportunities

Gawayne Dunn

@gawaynedunn

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Customer-focused administration and data-entry professional driving operational efficiency.

Jamaica

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What I'm looking for

I seek a role where I can apply administration, CRM, and data-entry skills in a collaborative environment focused on operational efficiency, customer satisfaction, and professional growth.

I am an administration and customer-service professional with hands-on experience in sales, concierge operations, data entry, and channel management. I leverage CRM systems, Microsoft Office proficiency, and strong communication skills to coordinate cross-department workflows, track service requests, and maintain accurate records that improve response times and guest satisfaction.

I hold industry-relevant certificates including City & Guilds (Basic IT), NCTVET Data Entry Processor Level 2, and Google Foundations of Project Management, and have delivered measurable results in call center, hospitality, and education environments. I bring a strong work ethic and a focus on continuous improvement to contribute to a well-structured, high-performing team.

Experience

Work history, roles, and key accomplishments

Current

Channel Management Agent

Current

Call Center Solutions

Apr 2025 - Present (5 months)

Coordinated and dispatched guest service requests, monitored communication channels, and tracked service orders to ensure timely resolution and high guest satisfaction across departments.

Guest Service CRM Incident Tracking Cross Functional Communication Records Management

Sales Representative

Centerfield

May 2024 - Nov 2024 (6 months)

Engaged leads and customers via phone to promote and close sales, used CRM to record interactions and schedule follow-ups, helping meet individual and team sales targets.

CRM Objection Handling Lead Management Customer Retention

Junior Concierge

Sandals Mobay

Nov 2023 - Jan 2024 (2 months)

Provided guest recommendations and reservations, managed VIP preferences and coordinated with internal teams to fulfill special requests and improve guest experiences.

Guest Relations VIP Service Hospitality Communication

Data Entry Clerk

Herbert Morrison Technical High School

Oct 2022 - Jun 2023 (8 months)

Accurately input and maintained records of player performance, attendance, and fitness assessments in spreadsheets and coordinated training schedules and communications.

Data Entry Microsoft Excel Record keeping Scheduling

Team Member / Handyman

Chris Chin Prod.

Aug 2021 - Oct 2021 (2 months)

Planned and executed event setup tasks, coordinated with vendors and suppliers, and managed staging, decorations, and audiovisual requirements for events.

Vendor Management Logistics Event Planning

Customer Service Representative

Teleperformance

May 2021 - Aug 2021 (3 months)

Answered customer calls, provided product and booking support, and maintained accurate account records to resolve inquiries and process bookings, cancellations, and modifications.

Customer Support Account Updates CRM

Education

Degrees, certifications, and relevant coursework

Herbert Morrison Technical High School - Sixth Form

Sixth Form Certificate (CAPE/Unit qualifications), Business Administration and Management

2021 - 2023

Completed Sixth Form studies in Business Administration and Management from September 2021 to July 2023, achieving CAPE units in Entrepreneurship and Management of Business.

Herbert Morrison Technical High School

High School Diploma (CSEC), Secondary Education / Technical subjects

2015 - 2021

Activities and societies: Certificate of Academic Performance; Earth Day Certificate of Participation

Completed secondary education at Herbert Morrison Technical High School from September 2015 to July 2021 with CSEC subjects including English Language, Principles of Business, Information Technology, Office Administration, and Mathematics.