Gavin Gleed

Remotely manage and secure core IT infrastructure, including server environments, virtualization platforms, and enterprise network architecture. Drive improvements in operational efficiency, security posture, and incident-resolution protocols.

Co-founded a managed service provider delivering remote and on-site IT support to small businesses. Led a full-scale network infrastructure overhaul for Rex Industries and serve as primary remote technical advisor for clients.

Delivered first-line remote and in-person support across Windows/macOS, managed Active Directory accounts, group policies, and access controls. Supported LAN/WAN infrastructure, deployed devices, and remotely onboarded new employees.

Resolved Wi-Fi, LAN, and VPN issues for clients and internal teams entirely remotely while monitoring networks for vulnerabilities. Documented support interactions in a ticketing system and trained end-users on security best practices.

Managed office operations including inventory, procurement, and staff scheduling, while owning in-house IT support. This role provided the foundation for a full transition into IT.

Pursuing a Bachelor of Science in Network Engineering and Security, with an expected completion in the near future.

Completed coursework in Biology and Pre-Dental studies.

Earned an Associate of Science in Sociology.