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John Jyothula

@johnjyothula

Salesforce Developer at PwC building FPL Service Cloud case-management solutions and REST/SOAP integrations.

At PwC, I develop Service Cloud case-management solutions for FPL, using Apex, LWC, and Flows to support customer-service and utility case workflows.

I configure case routing, queues, assignment rules, and intake processes, and develop reusable components and REST/SOAP integrations. I also troubleshoot issues and support testing, deployment, and production releases.

At Infosys, I delivered Energy and Utilities Cloud solutions for PG&E and developed reusable OmniStudio solutions that reduced development timelines by 40%. I also supported testing and performance tuning, and worked with Agentforce, Prompt Builder, and Einstein AI.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Developer

Current

PwC

Nov 2025 - Present (11 months)

Design and develop enterprise Service Cloud Case Management solutions for FPL's Case Pod using Apex, LWC, Flows, SOQL, and declarative automation. Configure end-to-end case-management functionality including Queues, Assignment Rules, and automated Flows, and support REST/SOAP integrations and CI/CD.

Apex LWC Flow SOQL Service Cloud Case Management Queue Assignment Rules Validation Rules REST APIs SOAP APIs GitHub CI CD

Salesforce Developer

Infosys

Jun 2022 - Oct 2025 (3 years 4 months)

Architected reusable OmniStudio solutions using OmniScripts, FlexCards, Integration Procedures, DataMappers, and Calculation Matrices, reducing development timelines by 40%. Delivered Energy and Utilities Cloud solutions and performed Apex unit testing, debugging, and performance tuning.

OmniStudio OmniScripts FlexCards Integration Procedures Data Mapping Calculation Matrices Apex REST APIs Energy and Utilities Cloud Agentforce Prompt Builder Einstein AI Generative AI

TRMS Analyst

Amazon

Nov 2020 - Nov 2021 (1 year)

Configured Salesforce Custom Objects, Validation Rules, Record Types, Page Layouts, Flows, Reports, and Dashboards to automate operational workflows. Executed Salesforce data migrations using Data Loader, including field mapping, validation, reconciliation, and data-quality checks.

Salesforce Custom Objects Validation Rules Record Types Page Layout Flow Reports Dashboarding Data Loader Data Migration

Education

Degrees, certifications, and relevant coursework

Salesforce

Salesforce Certified Platform Developer, Salesforce

Earned Salesforce Certified Platform Developer certification.

Salesforce

Salesforce Certified OmniStudio Developer, Salesforce

Earned multiple Salesforce certifications including OmniStudio Developer, Platform Administrator, Agentforce Specialist, Platform Developer, and AI Associate.