At Ametek Instruments India Pvt. Ltd. (FARO Creaform & FARO Insight), I’m the primary escalation resource for enterprise customers and support teams. I provide advanced support across the FARO portfolio and handle more than 1,500 support incidents annually.
I investigate product issues by reproducing defects, analyzing logs, and working with Engineering and R&D on corrective actions. I also validate software fixes, firmware releases, and patches before customer deployment; my troubleshooting and installation support initiatives reduced software downtime by approximately 40%.
Previously, at SixD Engineering Solutions Pvt. Ltd., I delivered metrology and quality inspection solutions using PolyWorks and Spatial Analyzer. At Hindustan Aeronautics Limited (HAL), I conducted aerospace component inspections and maintained quality documentation using SAP.
