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Swetha Khot

@swethakhot

L2 Product Support at Aven Hospitality, investigating SynXis CRS and distribution issues across OTA, GDS, and PMS integrations.

India

Message

At Aven Hospitality, I provide second-level support for complex incidents across SynXis CRS, Booking Engine, OTA/GDS distribution, ARI, and PMS integrations. I investigate configuration, reservation, rate, inventory, and delivery issues, then prepare evidence and escalation details for Product and Engineering.

At Sabre Airline Solutions, I supported enterprise airline technology for global airline customers, investigating production incidents and coordinating resolution with cross-functional teams. I also worked with Sabre Red, Sabre GDS, Amadeus, and Worldspan, and created troubleshooting and user-support documentation.

Experience

Work history, roles, and key accomplishments

Current

L2 Product Support / Product Analyst

Current

Aven Hospitality

Apr 2025 - Present (1 year 7 months)

Provides second-level application and product support for complex hospitality technology incidents, investigating issues across SynXis CRS, Booking Engine, GDS/IDS, OTA distribution, ARI, reservation delivery, and PMS integrations. Coordinates with Product, Engineering, and external partners to resolve revenue-impacting incidents and supports release readiness.

Product Specialist

Sabre Airline Solutions

Apr 2013 - Jul 2019 (6 years 3 months)

Supported enterprise airline technology solutions for global airline customers, handling production incidents, functional issues, and cross-functional escalations. Performed structured investigation of complex application issues and coordinated resolution with Product, Engineering, and Operations teams.

Airline Technology GDS Sabre Red 360 Sabre GDS Amadeus Worldspan Incident Management Defect Tracking Escalation Management Jira Agile Scrum Documentation Troubleshooting

Analyst - Aircraft Research and Design Centre

Hindustan Aeronautics Limited (HAL)

Apr 2012 - Mar 2013 (11 months)

Supported structured analytical, technical, and documentation activities within an aircraft engineering environment. Developed disciplined analysis, coordination, and documentation practices applicable to complex technology support work.

Analytical Skills Technical Documentation Coordination