Abdullah Khan

1. Responsible for managing and supervising an L2 Product Support Team consisting of 18 members.
2. Developed dashboards to present insights of the support ticket. This helped in achieving the 100% SLA consistently.
3. Collaboration with Product, Infrastructure, and Implementation Teams for resolving the client issues, and identifying the product bugs and suggestions.
4. Identifying the patterns a

1. Handling the Post Go-live support for 750+ clients.
2. Empowered the client-end users by creating and sharing 40+ "Do it yourself documents".
3. Reduced the Overall Support backlog by 70% and ensured 100% SLA Adherence.
4. Responsible for Weekly Business Review meeting with the Leadership.
5. Responsible for hiring and creating A Players.

Worked as Team Lead - Product Support at HighRadius.

Worked as Senior Functional Consultant at HighRadius.

Worked as Functional Consultant at HighRadius.

Worked as Associate Functional Consultant at HighRadius.

Worked as Techno-Functional Consultant at HighRadius.

Worked as CUSTOMER OPERATIONS - PRINCIPAL ENGINEER-I at HighRadius.

Worked as CUSTOMEROPERATIONS-SENIORENGINEER-II at HighRadius.

Worked as Quality Engineer at HighRadius.

Worked as Associate Quality Engineer at HighRadius.

Worked as Analyst, Cloud Integration Operation at HighRadius.

Worked as Market Research Analyst at HighRadius.