Open to opportunities

Garry Oliver

@garryoliver

I lead post-sales product escalations and integrations for complex network security and infrastructure technologies.

At Fortinet, I led high-priority post-sales escalations for FortiWEB, FortiADC, FortiSIEM, and FortiSOAR, connecting Engineering, Product Development, Sales, and customers to resolve complex issues and improve products.

I've spent over 25 years supporting and integrating network, security, database, and operating-system technologies at Trema, Lucent, Nortel, Sybase, and others, including deployments for financial institutions, ISPs, and major corporate clients.

Experience

Work history, roles, and key accomplishments

Senior Product Manager Post Sales

Fortinet

Dec 2008 - Jul 2025 (16 years 7 months)

Led escalations for high-priority support cases across products including FortiWEB, FortiADC, FortiSIEM, and FortiSOAR. Acted as a liaison between technical teams and customers to drive product improvements and mitigate complex issues.

FortiADC FortiSoar Escalation Management Product Management Technical Support

Corporate Systems Engineer

Trema

Sep 2001 - Dec 2008 (7 years 3 months)

Delivered expert support to financial sector clients, leading integrations of complex solutions involving multi-processor services with Sybase and Oracle. Collaborated with development teams to refine software features and align product delivery with customer needs.

Sybase Oracle System Integration Financial Services Technical Support

Corporate System Engineer

Ensim Corp

Oct 2000 - Aug 2001 (10 months)

Provided technical and consulting expertise to ISP clients, accelerating deployment of hosting technologies in data centres. Conducted on-site training and authored technical documentation.

Technical Consulting Training Documentation ISP Data Centres

Product Specialist Core Network Engineer

Lucent Technologies

Oct 1999 - Oct 2000 (1 year)

Served as an escalation engineer for the Core Switch division, guiding account engineers and TAC teams on NavisCore product diagnostics and solutions. Collaborated with sustaining engineering to address network management issues.

Network Management Troubleshooting Escalation Management NavisCore TAC

Lead Network Engineer

Nortel Networks

Sep 1997 - Oct 1999 (2 years 1 month)

Managed customer cases involving IP services, DNS, VPN, and network management, providing expert troubleshooting and support to major corporate clients. Supported network management software to facilitate issue resolution and product deployment.

DNS VPN IP Services Network Management Troubleshooting Optivity NMS Netid DNS IP

Senior Product Support Engineer

Sybase

May 1993 - Sep 1997 (4 years 4 months)

Led the bug evaluation process, resolving issues at the source code level and ensuring smooth product release cycles. Provided consulting and training to European teams on programming and connectivity.

Bug Evaluation Source Code Analysis Consulting Training Programming Connectivity

Analyst/Programmer

Data Dynamic Systems

May 1989 - May 1993 (4 years)

Developed logistics systems for Médecins Sans Frontières, facilitating efficient delivery of medical supplies. Gained experience in Oracle tools and C/C++ through development of commercial software packages.

Oracle C C++Logistics Systems Software Development

Analyst/Programmer

Ferranti International

Oct 1987 - May 1989 (1 year 7 months)

Designed and implemented internal management information systems, transitioning from proprietary systems to PC-based Oracle client/server technologies.

Oracle Information Systems System Design