Open to opportunities

Gaokgakala Mongakgotla

@gaokgakalamongakgotl

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Motivated Accounts and Administration Officer with banking experience.

Botswana

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a dedicated Accounts and Administration Officer with a strong background in sales and accounting within the banking industry. My experience has equipped me with excellent communication skills and a deep understanding of customer service, tax computations, budgeting, and financial analysis. I am committed to achieving the highest possible results in every task I undertake.

Throughout my career, I have demonstrated my ability to maintain and grow relationships with clients, ensuring their needs are met while providing exceptional service. My role as a Sales Agent at Stanbic Bank has honed my skills in customer relations and financial forecasting, allowing me to contribute effectively to my team's success.

I am currently pursuing my Level 4 qualification with the Association of Accounting Technicians (AAT), which further enhances my knowledge and skills in accounting. I am eager to leverage my expertise in a challenging role that allows for professional growth and development.

Experience

Work history, roles, and key accomplishments

Sales Agent

Stanbic Bank

Jul 2020 - Dec 2024 (4 years 5 months)

Maintained a high level of knowledge about existing and new products and services, meeting with customers to determine their specific needs and making appropriate suggestions. Improved customer satisfaction through excellent customer service, anticipating client needs, and maintaining relationships with existing and new customers.

Customer Service Sales Product Knowledge Customer Relations Communication Problem Solving

Accountant (Attachment)

Mass International

Sep 2015 - Nov 2015 (2 months)

Assisted management in decision-making by preparing budgets and financial forecasts, while staying informed about current finance and accounting legislation. Compiled, analyzed, and reported financial data, performed audits, and resolved discrepancies, including preparing VAT returns and computing taxes.

Financial Analysis Budgeting Auditing VAT Returns Financial Reporting Data Analysis

Education

Degrees, certifications, and relevant coursework

Association of Accounting Technicians (AAT)

Level 4, Accounting

Currently pursuing the Association of Accounting Technicians (AAT) Level 4 qualification through self-study. This program enhances skills in advanced accounting principles and practices.

Insurance Training Institute

Certificate of Proficiency, Short Term Insurance

Completed a Certificate of Proficiency in Short Term Insurance from the Insurance Training Institute in October 2020. This course provided specialized knowledge in short-term insurance products and regulations.

Insurance Academy of Botswana

Introduction to Long Term Insurance, Long Term Insurance

Undertook an Introduction to Long Term Insurance course at the Insurance Academy of Botswana in August 2019. This program covered fundamental concepts and principles of long-term insurance.