Ganesh K
@ganeshk5
I resolve end-user IT, VDI, access, and network issues through ServiceNow support.
IndiaWhat I'm looking for
I support end users in Zones IT Solutions and Accenture environments, resolving desktop, laptop, Citrix/Oracle VDI, authentication, shared-drive, VPN, and network connectivity issues. I've resolved over 250 tickets per month while maintaining 95% customer satisfaction and SLA compliance.
I document clear resolutions in ServiceNow, support MFA, RSA SecurID, SSO, FID accounts, SharePoint, Microsoft Teams, Outlook, and Zoom, and guide users through remote troubleshooting and onboarding. I'm seeking an IT support opportunity where I can apply this experience and continue growing in a dynamic environment.
Experience
Work history, roles, and key accomplishments
Delivered remote IT support for end users, troubleshooting VDI, network, and collaboration tool issues. Managed ticket documentation, SLA monitoring, and escalations while assisting with account and access management.
Service Desk Analyst – L1
Zones IT Solutions
Nov 2024 - Feb 2026 (1 year 3 months)
Provided first-contact IT support for end users, resolving issues related to software, network connectivity, and VDI environments. Maintained high customer satisfaction and compliance with SLAs while documenting interactions in ServiceNow.
Education
Degrees, certifications, and relevant coursework
The National College Jayanagar
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications degree from The National College Jayanagar, Bangalore, completed in 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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