GANESH BALAJI

GB

Looking for a job

GANESH BALAJI

@ganeshbalaji

Amazon Seller Support associate resolving merchant issues across phone, chat, and email.

What I'm looking for

I'm looking for an opportunity to use my skills and knowledge to support personal, professional, and organizational growth.

At Amazon Seller Support, I provide operational support to third-party merchants and troubleshoot questions they face on Amazon Seller Central.

I handle inquiries by phone, live chat, and email while meeting service level agreements for response times and case resolution. I also work with internal teams to escalate and resolve complex merchant issues.

At Intellectual Financial Solutions, I gained knowledge of GST returns and TDS returns, handled petty cash, and learned the basics of Python.

Experience

Work history, roles, and key accomplishments

AM

Current

Amazon Seller Support

Current

Aug 2025 - Present (1 year 3 months)

Provides operational support to third-party merchants via phone, live chat, and email, addressing seller issues on Seller Central and meeting service level agreements.

Customer Support Problem Solving Communication Skills SLA Management Escalation Handling

IS

Intern

Intellectual Financial Solutions

Jan 2025 - Feb 2025 (1 month)

Gained knowledge of GST (GSTR 3 and GSTR2b) and TDS returns, and handled company petty cash during the internship.

GST TDS Petty Cash Management Python Language Fundamentals

Education

Degrees, certifications, and relevant coursework

AC

AM Jain College

Bachelor of Commerce, Corporate Secretaryship

Grade: 75%

Completed B.Com in Corporate Secretaryship from AM Jain College, Chennai, affiliated to Madras University, with 75% in 2025.

SV

Sri Sankara Vidyalaya

HSC, General

Grade: 75%

Completed Higher Secondary Certificate (HSC) from Sri Sankara Vidyalaya, East Tambaram, Chennai, with 75% in 2021.

SV

Sri Sankara Vidyalaya

SSLC, General

Grade: 70%

Completed Secondary School Leaving Certificate (SSLC) from Sri Sankara Vidyalaya, East Tambaram, Chennai, with 70% in 2019.

Tech stack

Software and tools used professionally

Python

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

30k+ USD

Job categories

Skills

Amazon Seller Central Third Party Support Customer Support Troubleshooting Case Resolution Service Level Agreements (SLAs)Live Chat Email Support Phone Support Issue escalation GST Returns GSTR 3 GST GSTR 2B TDS Returns Petty Cash Handling

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