@gandirami
Strategic Account Specialist at Formlabs supporting SLA and SLS partners and troubleshooting 3D printers.
HungaryAt Formlabs, I handle strategic accounts and partner escalations, troubleshoot hardware and software issues on 3D printers, and support technical diagnostics in SLA and SLS printing environments.
I train customers and partners on machine use, maintenance, and workflows. I also review case quality, support onboarding, and coach teammates.
Work history, roles, and key accomplishments
Handles own partners and strategic accounts across daily operations and escalations. Troubleshoots 3D printers, delivers training, and supports team QA and onboarding.
Handled own partners across daily operations and escalations. Troubleshot 3D printers, delivered training, and supported team QA and onboarding.
Provided support to reselling partners on SLA and SLS printing technologies. Troubleshot 3D printers and delivered training to dental professionals and other users.
Diagnosed hardware, software, email, and connectivity issues. Escalated priority incidents and assisted users with tool configuration and remote troubleshooting.
Handled inbound B2B calls in French and English and processed reservations and account requests. Coordinated with stakeholders and mentored new joiners.
Degrees, certifications, and relevant coursework
Bachelor's degree, International Business Economics
2015 - 2019
Pursued a degree in International Business Economics at Budapest Business School from 2015 to 2019.
Bachelor's degree, International Business Economics
2015 - 2019
Studied International Business Economics (French) at Picardie Jules Verne University from 2015 to 2019.
Software and tools used professionally
HungaryYou can contact Gandi and 90k+ other talented remote workers on Himalayas.
Message GandiSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
AbouYara Hosoya
Senior Bilingual Technical Support Engineer, IP label Group
Lawrence Mbanda
Technical Support Specialist, Instacart
Bence Kendernay
Customer Service Supervisor, Bio Rad Laboratories
Ghaith Mahmoud
Technical Help Desk Support, Uber
Roy App
French Customer Service Representative, CPL for Ryanair
Mehdi Souissi
Help Desk Team Leader, Concentrix
Edit Kovacs
Customer Service Agent, Techem
Pelagia Tsanousidou
Customer Support & Ops Specialist, AutoDS Ltd
Andras Takacs
Strategic Success Manager, FYUL
Svetlana Velickovic
Team Lead, Cognizant
Tunisia
Greece