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Gal Rozner

@galrozner

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Customer support specialist at Modedei Hadera, guiding clients from first inquiry through project delivery.

Israel

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What I'm looking for

I'm looking for a fully remote customer support role. I'm location-independent, can work from anywhere in the world, including outside Israel, and am available on European working hours.

At Modedei Hadera, I served as the primary contact for developers, architects, engineers, and private clients, guiding projects from first inquiry to final delivery. I handled client questions and custom requests, and resolved real-time issues between clients, field teams, and planners.

At Asbit, I supported client onboarding and ongoing service, handled complex inquiries and escalations, and introduced structured service workflows. I'm looking for a fully remote customer support role and can work from anywhere, including outside Israel, on European working hours.

Experience

Work history, roles, and key accomplishments

Customer Relations & Project Coordinator

Modedei Hadera

Jan 2021 - Jan 2026 (5 years)

Served as the primary point of contact for developers, architects, engineers and private clients, managing each project from first inquiry to final delivery. Handled client questions, updates and custom requests, resolving real-time issues to keep projects on schedule.

Customer Support Project Coordination Escalation Management Client Communication Excel Monday.Com Google Workspace

Team Manager & Field Operations Coordinator

Danya Cebus

Jan 2018 - Jan 2021 (3 years)

Led field personnel and coordinated daily operations with project managers, external contractors and vendors. Acted as a communication hub between stakeholders, identifying and resolving operational bottlenecks in real time.

Team Management Operations Coordination Stakeholder Communication Problem Solving Safety Procedures

Customer Success & Service Manager

Asbit

Jan 2017 - Jan 2018 (1 year)

Supported existing clients with personalized onboarding and ongoing support, handling complex inquiries and escalations. Strengthened customer retention through proactive check-ins and introduced structured service workflows.

Customer Success Onboarding Escalation Management Customer Retention Service Workflows Communication Skills

Shift Manager & Training Specialist

Japanika

Jan 2015 - Jan 2017 (2 years)

Managed shifts in a high-volume service environment, allocating staff and resources during peak hours. Designed and delivered onboarding training for new employees on customer service standards and quality assurance.

Shift Management Staff allocation Training Customer Service Quality Assurance