Open to opportunities

Gal Or

@galor

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Field/Office Technician skilled in Python automation, Linux, networking, and customer-focused technical support.

Israel

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What I'm looking for

I seek hands-on technical roles combining field support and automation, in a collaborative, customer-focused team where I can grow Python and Linux skills.

I am a service-oriented Field/Office Technician with strong hands-on experience in troubleshooting, system setup, and technical support across Windows and Linux/Ubuntu environments. I design automation solutions in Python, integrate with REST and WebSocket APIs, and have built and back-tested automated trading systems while processing large-scale market data.

I bring four-plus years of on-site field and telecom support, customer service, and operations experience, with a practical software engineering diploma and applied work with LLMs for automation and content tasks. I am independent, methodical, and focused on delivering efficient technical solutions and excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Field/Office Technician

Bikur Rofe

Jan 2024 - Jan 2025 (1 year)

Provided customer information, scheduled home visits, and coordinated cross-departmental operations to deliver efficient customer service and maintain process compliance.

Customer Service Scheduling Operations Documentation Windows Linux

Automated Trading Developer

Independent Project

Jan 2024 - Jan 2025 (1 year)

Designed and implemented automated trading strategies (Grid, DCA), built a live trading bot, ran back‑tests and processed large-scale Binance historical data to generate performance reports and risk analyses.

Python REST APIs Data Processing Binance Risk Management Linux

Field Technician & Technical Support

Ben Phone

Jan 2020 - Jan 2024 (4 years)

Performed on-site Wi‑Fi/LAN installations and connectivity testing, configured streaming devices, maintained Windows workstations, and developed a Python-based SMS marketing system using APIs.

Python API Integration Configuration

Technical Support Representative

Golan Telecom

Jan 2017 - Jan 2020 (3 years)

Resolved mobile network and service issues including reception, data/APN setup, SIM activation and portability, and guided Android/iOS users, improving case handling and customer satisfaction.

Mobile Network Support APN Configuration SIM Activation Technical Documentation Customer Support

Education

Degrees, certifications, and relevant coursework

Tel Aviv College of Practical Engineers

Diploma, Software Engineering

2017 - 2020

Completed a Software Engineering Practical Diploma with hands-on training in software development and applied engineering practices from 2017 to 2020.