Gajendra Rughobur

Coordinate administrative support for management and operational governance meetings, including agenda preparation, documentation and follow-up of action items. Prepare, consolidate and review meeting minutes and supporting documentation to ensure accuracy, clarity and consistency.

Performed Know Your Customer (KYC) verification and Customer Due Diligence (CDD) checks. Reviewed legal and compliance documentation, escalating deficiencies and compliance concerns.

Supported corporate administration and company secretarial activities for corporate entities. Maintained statutory registers and corporate records, ensuring documentation was organised and up to date.

Supported client account opening, onboarding and maintenance, checking that information and documentation were complete and accurate. Performed KYC/CDD and client screening, including World-Check checks and review of potential risk indicators.

Supported UK clients experiencing high levels of debt by liaising on matters relating to their creditors. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Provided excellent customer service to resolve customer complaints in a timely manner. Maintained detailed records of customer interactions, transactions and comments for future reference.

Managed procurement from purchase requisitions and supplier sourcing to purchase orders and delivery coordination. Compared quotations, analysed costs and negotiated pricing and payment terms to support purchasing decisions and budget control.

Completed the Introduction to People Management course in 2025.

Bachelor's degree in Business Management from the University of Mauritius, completed from 2015 to 2018.