At Wipro, I diagnosed hardware, operating system, and software issues across client workstations. I also upgraded BIOS firmware and investigated Blue Screen of Death failures.
I used Microsoft Dynamics 365 to log, prioritize, track, and resolve technical support tickets in line with SLAs. With Microsoft Excel and Forms, I tracked operational benchmarks and gathered customer feedback.
At Concentrix, I supported international chat queues for the Amazon Germany operational pipeline, handling customer inquiries and delivery issues. At Amazon, I audited account records and transaction logs to identify suspicious activity and help prevent fraud.
