Gabrielle Moseley
@gabriellemoseley
Guest Services Lead blending customer care, scheduling, and reporting to keep teams running.
What I'm looking for
I’m a Guest Services Lead who thrives at the front line—supervising reception coverage, coordinating client appointments, and keeping the workday moving with professionalism and urgency. I support both customers and internal teams by resolving issues, managing billing and account overrides, and maintaining clear workflow from start to finish.
Across hospitality roles, I’ve built a reputation for calm reliability in fast-paced settings. From front-of-house hosting—monitoring availability, cleanliness, and guest flow—to hands-on kitchen sanitation and event rushes, I prioritize standards, timing, and teamwork.
Beyond hospitality, I bring structured creativity as a Teaching Artist and performance/production support. I lead 30+ in-school Shakespeare workshops for 1000+ students, apply trauma-informed de-escalation and safe behavior management, and handle complex stage logistics as an Actor & Assistant Stage Manager. I bring that same preparation, communication, and follow-through to every customer and team I support.
Experience
Work history, roles, and key accomplishments
Child & Infant Care Specialist
Broadway Babysitters
Dec 2025 - Present (5 months)
Coordinated caregiving schedules and tracked behavioral progress while maintaining detailed bookkeeping across multiple families. Supported child academic growth through tutoring, homework help, and language development, and communicated professionally with parents and school/child support contacts.
Touring Teaching Artist
Pennsylvania Shakespeare Festival
May 2021 - Dec 2025 (4 years 7 months)
Led 30+ in-school Shakespeare workshops for 1,000+ middle and high school students across Pennsylvania. Devised lesson plans using Objective/Text Work and verse analysis for productions like A Midsummer Night’s Dream and Macbeth, and applied trauma-informed de-escalation, safe behavior management, and DEIA practices during instruction.
Actor & Assistant Stage Manager
TheaterWorksUSA
Jan 2024 - Jun 2025 (1 year 5 months)
Directed large groups of cast members and supported short-term crew and venue representatives through load-in/load-out, technical problem-solving, and audience/cast safety requirements. Coordinated complex logistics across 80,000+ miles of travel and helped engineer industry-standard sound setups using XLR connections, snake cabling, JBL speakers, and lavalier microphones.
Dishwasher
Sodexo (DeSales University Cafeteria)
Nov 2022 - May 2025 (2 years 6 months)
Maintained kitchen and dining-area cleanliness and sanitation, including daily breakdown and cleansing of the main dish machine. Organized dishes and utensils through the machine, trained new employees, and delegated closing-shift tasks to support high-stress catering events.
GSA Lead - Front Desk
European Wax Center
Oct 2024 - Jan 2025 (3 months)
Supervised front desk and reception work, coordinating specialist and client appointments while maintaining system security. Processed membership packages and retail purchases, resolved customer/support issues, and managed billing overrides, account takebacks, and employee schedules.
Restaurant Host
Copperhead Grille
Aug 2022 - Nov 2022 (3 months)
Monitored table and server availability, lobby and restroom readiness, and day-to-day supply needs to support smooth guest service. Developed front-facing guest conduct, bused tables, ran the expo, and streamlined carry-out orders in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
DeSales University
Bachelor of Arts
2020 - 2024
Earned a Bachelor of Arts from DeSales University from August 2020 to May 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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