Open to opportunities

Gabriella Washington

@gabriellawashington

Message

I am an administrative specialist in pediatric dental operations, scheduling, and insurance verification.

United States

Message

What I'm looking for

I seek a patient-facing administrative role in pediatric or dental practices in New York, emphasizing scheduling, insurance/financial coordination, process improvement, and delivering exceptional, high-touch patient experiences.

I am an administrative and scheduling specialist with 7+ years of client-facing experience in pediatric dental operations, insurance verification, and call center patient intake.

I present restorative and sedation treatment plans to families and provide white-glove financial counseling, clarifying out-of-network limits and patient responsibility to support informed decisions. I retain patients by emphasizing quality care and ensuring a seamless experience.

I improved operational efficiency by reducing pre-authorization turnaround time by more than 50% and oversee insurance verification, claims coordination, and accurate patient account maintenance. I collaborate with clinical and billing teams to resolve claim issues and optimize benefit use.

I hold CRCS and Google Project Management certificates in progress and completed BBA coursework in Business Management, positioning me to drive process improvements and compliance. I seek roles that value patient-centered service, operational excellence, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Treatment & Financial Coordinator

Current

A to Z Pediatric Dentistry

Jan 2022 - Present (3 years 7 months)

Presented restorative and sedation treatment plans to families and managed out-of-network insurance communications to clarify patient financial responsibility. Oversaw insurance verification, collaborated with clinical and billing teams to resolve claims, and retained patients through high-touch service.

Insurance Verification Financial Counseling Billing Coordination Compliance Patient Education

Marketing Strategist

Dentistry for Children

Jun 2020 - Jan 2022 (1 year 7 months)

Coordinated multi-location marketing campaigns for pediatric, orthodontic, and sedation services that increased consultations and case acceptance. Partnered with operations on specialty service alignment and managed benefit verification and pre-authorizations for promoted services.

Marketing Strategy Campaign Management Benefit Verification Cross Functional Collaboration EMR Analytics

Call Center Representative

Kwon Pediatric Dentistry

Jun 2018 - Jun 2020 (2 years)

Managed high-volume inbound patient intake, appointment scheduling, and insurance verification while reducing pre-authorization turnaround time by over 50%. Ensured accurate claim submissions and coordinated appointment logistics to improve operational efficiency.

Call Center Operations Patient Intake Insurance Verification Scheduling Process Improvement