Open to opportunities

Gabriel Ivan

@gabrielivan

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Marketing specialist focused on digital strategies and user engagement.

Romania

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What I'm looking for

I seek a dynamic role in a collaborative environment that fosters creativity and growth.

As a Marketing Specialist at Win.app, I collaborate closely with the marketing director to develop and execute innovative digital marketing strategies. My efforts have significantly enhanced brand visibility and engagement across various platforms, including social media and email. By analyzing competitors and monitoring campaigns, I leverage data-driven insights to refine strategies and boost marketing ROI. My experience includes leading A/B testing and analytics to optimize conversion rates, retention, and customer loyalty.

Previously, I served as a Customer Support Specialist, where I developed onboarding training programs and contributed to the quality of our website through meticulous proofreading. My role involved implementing effective moderation strategies on community platforms like Discord and Telegram, fostering a safe and inclusive environment. I also provided customer support through various channels, acquiring extensive knowledge in emerging technologies such as Crypto, NFTs, and Web3.

Experience

Work history, roles, and key accomplishments

Current

Marketing Specialist

Current

Win.app

Nov 2023 - Present (1 year 7 months)

Collaborated with the marketing director to develop and execute digital marketing strategies, enhancing brand visibility and engagement across social media and email platforms. Analyzed competitors and monitored campaigns to refine strategies and boost marketing ROI.

Digital Marketing Social Media Management Data Analysis Campaign Optimization Email Marketing Community Management

Customer Support Specialist

Win.app

Apr 2021 - Nov 2023 (2 years 7 months)

Developed and delivered onboarding training programs for new employees, contributed to website quality through proofreading, and provided customer support via Intercom and Discord, enhancing client satisfaction.

Onboarding Proofreading Customer Support Intercom Discord Customer Satisfaction Emerging Technologies

Customer Support Engineer

Qualitest

Feb 2020 - Apr 2021 (1 year 2 months)

Contributed to the Moonactive project by focusing on HTML & CSS quality assurance and bug testing, utilizing ZenDesk and CRM applications to provide dedicated support for the Coin Master game.

HTML CSS Quality Assurance Zendesk CRM User Experience Customer Support

Customer Support Specialist

Winbet

Jul 2019 - Feb 2020 (7 months)

Engaged with clients through chat, email, and phone to address inquiries, translated website content from Romanian to English, and collaborated on developing a user-friendly casino CRM tool.

Client Engagement Translation CRM Customer Satisfaction Communication Skills Problem Solving

Web Analyst

Cognetik(Brillio)

Jan 2019 - Jul 2019 (6 months)

Collected data to derive actionable insights, analyzed user journeys and product effectiveness using Google Analytics and Adobe Analytics Workspace, recommending enhancements to optimize performance.

Data Analysis Google Analytics Adobe Analytics User Journeys Performance Optimization

Account Manager

Premium IT Technologies

May 2018 - Jan 2019 (8 months)

Served as the primary contact for high-value clients, enhancing customer retention through personalized relationships and tailored promotions, while developing a deep understanding of online user behavior.

Customer Retention Tailored Promotions Account Management Relationship Building Sales Strategies

Customer Service Representative

Premium IT Technologies

Sep 2017 - May 2018 (8 months)

Provided multi-channel support to clients through live chat, email, and phone, enhancing mobile QA and debugging skills, and effectively managing high-pressure situations.

Customer Service Live Chat Email Support Phone Support Debugging Team Collaboration

Education

Degrees, certifications, and relevant coursework

Bucharest University

Baccalaureate Degree, Customer Support

Baccalaureate Degree with a focus on developing and delivering onboarding training programs for new employees, ensuring a smooth transition and comprehensive understanding of company processes.