Gabriel IvanGI
Open to opportunities

Gabriel Ivan

@gabrielivan

Marketing specialist focused on digital strategies and user engagement.

Romania

What I'm looking for

I seek a dynamic role in a collaborative environment that fosters creativity and growth.

As a Marketing Specialist at Win.app, I collaborate closely with the marketing director to develop and execute innovative digital marketing strategies. My efforts have significantly enhanced brand visibility and engagement across various platforms, including social media and email. By analyzing competitors and monitoring campaigns, I leverage data-driven insights to refine strategies and boost marketing ROI. My experience includes leading A/B testing and analytics to optimize conversion rates, retention, and customer loyalty.

Previously, I served as a Customer Support Specialist, where I developed onboarding training programs and contributed to the quality of our website through meticulous proofreading. My role involved implementing effective moderation strategies on community platforms like Discord and Telegram, fostering a safe and inclusive environment. I also provided customer support through various channels, acquiring extensive knowledge in emerging technologies such as Crypto, NFTs, and Web3.

Experience

Work history, roles, and key accomplishments

Qualitest logoQU

Customer Support Engineer

Qualitest

Feb 2020 - Apr 2021 (1 year 2 months)

Contributed to the Moonactive project by focusing on HTML & CSS quality assurance and bug testing, utilizing ZenDesk and CRM applications to provide dedicated support for the Coin Master game.

Education

Degrees, certifications, and relevant coursework

BU

Bucharest University

Baccalaureate Degree, Customer Support

Baccalaureate Degree with a focus on developing and delivering onboarding training programs for new employees, ensuring a smooth transition and comprehensive understanding of company processes.

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Gabriel Ivan - Marketing Specialist - Win.app | Himalayas