Gabriel Ivan
@gabrielivan
Marketing specialist focused on digital strategies and user engagement.
What I'm looking for
As a Marketing Specialist at Win.app, I collaborate closely with the marketing director to develop and execute innovative digital marketing strategies. My efforts have significantly enhanced brand visibility and engagement across various platforms, including social media and email. By analyzing competitors and monitoring campaigns, I leverage data-driven insights to refine strategies and boost marketing ROI. My experience includes leading A/B testing and analytics to optimize conversion rates, retention, and customer loyalty.
Previously, I served as a Customer Support Specialist, where I developed onboarding training programs and contributed to the quality of our website through meticulous proofreading. My role involved implementing effective moderation strategies on community platforms like Discord and Telegram, fostering a safe and inclusive environment. I also provided customer support through various channels, acquiring extensive knowledge in emerging technologies such as Crypto, NFTs, and Web3.
Experience
Work history, roles, and key accomplishments
Marketing Specialist
Win.app
Nov 2023 - Present (1 year 7 months)
Collaborated with the marketing director to develop and execute digital marketing strategies, enhancing brand visibility and engagement across social media and email platforms. Analyzed competitors and monitored campaigns to refine strategies and boost marketing ROI.
Customer Support Specialist
Win.app
Apr 2021 - Nov 2023 (2 years 7 months)
Developed and delivered onboarding training programs for new employees, contributed to website quality through proofreading, and provided customer support via Intercom and Discord, enhancing client satisfaction.
Customer Support Engineer
Qualitest
Feb 2020 - Apr 2021 (1 year 2 months)
Contributed to the Moonactive project by focusing on HTML & CSS quality assurance and bug testing, utilizing ZenDesk and CRM applications to provide dedicated support for the Coin Master game.
Customer Support Specialist
Winbet
Jul 2019 - Feb 2020 (7 months)
Engaged with clients through chat, email, and phone to address inquiries, translated website content from Romanian to English, and collaborated on developing a user-friendly casino CRM tool.
Web Analyst
Cognetik(Brillio)
Jan 2019 - Jul 2019 (6 months)
Collected data to derive actionable insights, analyzed user journeys and product effectiveness using Google Analytics and Adobe Analytics Workspace, recommending enhancements to optimize performance.
Account Manager
Premium IT Technologies
May 2018 - Jan 2019 (8 months)
Served as the primary contact for high-value clients, enhancing customer retention through personalized relationships and tailored promotions, while developing a deep understanding of online user behavior.
Customer Service Representative
Premium IT Technologies
Sep 2017 - May 2018 (8 months)
Provided multi-channel support to clients through live chat, email, and phone, enhancing mobile QA and debugging skills, and effectively managing high-pressure situations.
Education
Degrees, certifications, and relevant coursework
Bucharest University
Baccalaureate Degree, Customer Support
Baccalaureate Degree with a focus on developing and delivering onboarding training programs for new employees, ensuring a smooth transition and comprehensive understanding of company processes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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