Open to opportunities

Gabriel Henrique de Queiroz Echave

@gabrielhenriquedeque

Message

Customer-focused sales and support specialist skilled in empathy-driven service and upselling.

Brazil

Message

What I'm looking for

I seek a fully remote role in an international company where I can use empathy-driven support and persuasive communication to improve customer satisfaction and drive sales.

I am a customer-focused professional with hands-on experience in customer service and sales, excelling in fast-paced environments and delivering positive customer experiences through strong communication, emotional intelligence, and conflict-resolution skills.

Currently pursuing a Bachelor’s in Psychology, I apply behavioral insights to guide purchasing decisions, handle objections with empathy, and collaborate effectively with teams. I am seeking a fully remote role with an international company where I can contribute to customer satisfaction and revenue growth.

Experience

Work history, roles, and key accomplishments

Sales Associate

Accessories Store

Assisted customers in selecting premium accessories, handled objections, and increased average sale value through personalized interactions while maintaining high standards of customer experience.

Customer Support Sales Support Upselling Objection Handling Active Listening CX Time Management

Customer Service Associate

Cinemark

Provided customer support in a high-volume environment, resolved customer concerns efficiently, and collaborated with team members to ensure service quality and smooth operations.

Customer Support Conflict Resolution Active Listening Problem Solving Communication CX Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Anhanguera University

Bachelor of Psychology, Psychology

Pursuing a Bachelor's degree in Psychology with coursework focused on human behavior, emotional intelligence, communication, and conflict resolution; currently in the 7th semester.