Open to opportunities

Gabriel Cavalcanti

@gabrielcavalcanti

Message

Customer success leader delivering VIP post-sales support and operational improvements.

Brazil

Message

What I'm looking for

I seek a customer-success role where I can lead teams, improve post-sales operations, drive retention, and scale VIP client experiences in a growth-focused company.

I am a results-driven Customer Success and Service professional with international experience across Dublin, London, and Brazil, focused on delivering high-quality solutions for premium B2B and B2C clients.

I have led teams, implemented process improvements, and achieved sales targets not reached for years while maintaining 100% issue resolution and 5-star customer ratings.

My hands-on background spans consultative post-sales support, technical troubleshooting, inventory and fiscal oversight, and staff training—always prioritizing customer-first outcomes and operational efficiency.

I bring a proactive, client-focused approach that strengthens loyalty, recovers at-risk revenue, and improves long-term relationships across diverse markets.

Experience

Work history, roles, and key accomplishments

Current

Customer Consultant

Current

DNP Ótica

Aug 2023 - Present (2 years 6 months)

Handle post-sales support and consultative service for premium B2B/B2C clients, manage operations including inventory and fiscal processes, and train new sales consultants while reporting directly to the CEO; contributed to reaching a $350K sales target and recovered over $100K in at-risk revenue.

Post Sales Customer Relationship Management Inventory Control Consultative Sales Conflict Resolution

Customer Service Supervisor

Ótica Rio

Jan 2016 - Aug 2022 (6 years 7 months)

Managed customer service, financial assistance, and inventory control for an eyewear retail store, implemented customer registration and fiscal systems, and led a team to deliver consultative service and consistent issue resolution.

Customer Service Inventory Management Process Improvement Team Leadership Technical Issue Protocols Registration Systems & Compliance

Customer Support Technician

CST IT Solutions

Apr 2012 - Jul 2015 (3 years 3 months)

Provided on-site and remote technical support, maintained and tested equipment to ensure quality readiness, streamlined preparation workflows, and managed inventory and maintenance documentation to strengthen client relationships.

Technical Support Quality Control Workflow Optimization Documentation Inventory Management