Gabriela Loa

Provided direct nursing care, administered medications, documented dosages and vital signs, and coordinated with RNs and physicians to address status changes and infection control across a long-term care population.

Performed patient assessments, recorded vital signs, triaged and administered ordered treatments, and reported clinical changes to supervising nurses to support acute patient care.

Resolved customer inquiries via inbound channels, triaged requests to appropriate teams, and implemented solutions that maintained customer satisfaction and reduced escalations.

Monitored facility security, processed visitors, conducted rounds and head counts, and maintained safety through surveillance and relationship-building with staff and residents.

Assisted patients with activities of daily living, recorded vital signs, collected specimens, supported mobility and therapeutic exercises, and maintained patient safety under RN supervision.

Managed high-volume inbound billing calls, resolved account discrepancies, contacted customers regarding past-due accounts, and prepared reports to support financial decision-making.

Maintained custody and control of inmates, conducted searches and sanitation checks, performed head counts, and enforced facility security procedures for a general population unit.

Provided customer service and sales support, managed merchandising and inventory replenishment, and executed promotional displays to improve sales and customer retention.

Operated cash register during high-volume periods, processed payments, reconciled drawer, and delivered friendly service to maintain customer satisfaction.

Assisted customers with purchases, maintained merchandise displays, supported loss prevention efforts, and used bilingual skills to serve Spanish-speaking customers.

Communicated orders to kitchen staff, managed dining tables, handled opening and closing duties, and maintained customer satisfaction through timely service.

Completed the Licensed Vocational Nurse certificate program and acquired practical nursing skills for patient care and medication administration.

Graduated with a High School Diploma, completing secondary education requirements.