GAGabriel AHN
@gabrielahn
IT professional focused on InfraOps and IT Support.
BrazilWhat I'm looking for
I am an IT professional with a strong focus on InfraOps and IT Support, dedicated to enhancing my knowledge across various IT domains. Currently, I work as a DCO Tech III at AWS, where I specialize in troubleshooting and operations, ensuring that Amazon servers remain 100% operational. My journey in IT began with a solid educational foundation, including a degree in Information Technology Management and a technical background in Electronics.
Throughout my career, I have gained valuable experience in a Data Center environment, where I have honed my skills in hardware, software, and network support. I have successfully implemented and troubleshot AWS service racks while adhering to best practices and SLA customer patterns. My commitment to continuous improvement is reflected in my AWS certifications, including the AWS Cloud Practitioner, which I obtained to deepen my understanding of cloud computing.
Experience
Work history, roles, and key accomplishments
DCO Tech III
AWS (Amazon Web Services)
Aug 2022 - Present (2 years 11 months)
Focused on hardware, software, and network support within AWS. Responsibilities included troubleshooting AWS service racks, structured cabling, and ensuring operational efficiency of Amazon servers while collaborating with various teams.
English Language Teacher
WIZARD by Pearson
Jan 2024 - Dec 2024 (11 months)
Conducted weekly English classes for students of various ages, focusing on didactics and effective communication.
Junior Technical Assistant
T.W.S Informática LTDA
Dec 2020 - May 2022 (1 year 5 months)
Responsible for analyzing, diagnosing, and maintaining IT equipment including desktops, notebooks, and printers. Duties included parts replacement, preventive cleaning, formatting, driver installation, and customer service through remote access and in-person visits.
Education
Degrees, certifications, and relevant coursework
Fundação de Ensino de Barueri
Integrated Technical High School, Electronics
Activities and societies: Acted as class representative during High School.
Completed Integrated Technical High School in Electronics.
UPUniversidade Paulista
Bachelor's Degree, Information Technology Management
Activities and societies: Acted as class representative during University.
Completed a degree in Information Technology Management.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
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