Open to opportunities

Fritzy Cabalhin

@fritzycabalhin

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Data professional with 18+ years of diverse experience.

Philippines

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in data analytics.

I am a data professional with over 18 years of diverse experience, currently transitioning into data analytics and engineering. My background as a licensed educator in chemistry has equipped me with a strong analytical mindset, allowing me to bridge business needs with technical solutions effectively. I am pursuing a BS in IT with a major in Data Analytics, continually upskilling to stay relevant in this fast-evolving field.

In my current role as a Data Engineer at Concentrix, I design and implement systems for data collection and storage, ensuring data quality and governance. My previous experience as a Senior Trainer has honed my skills in training and development, where I provided customer experience training and supported new hires in their transition. I am adaptable, data-driven, and committed to delivering high-quality results.

Experience

Work history, roles, and key accomplishments

Current

Data Engineer

Current

Concentrix

Nov 2022 - Present (2 years 6 months)

Designed and implemented systems for data collection and storage from various sources. Transformed raw data into usable formats, ensuring accuracy and consistency.

Data Collection Data Pipelines Data Quality Data Governance SQL Python

Sr Trainer I

Concentrix-Clark

Feb 2019 - Nov 2022 (3 years 9 months)

Provided Customer Experience Training (CET) and Product Training for new hires. Supported trainees during the Nesting period, facilitating huddles and conducting real-time feedback sessions.

Customer Training Product Training Coaching Feedback Excel Process Improvement

Workforce Specialist

Topdata Global IT Solutions

Jun 2018 - Dec 2018 (6 months)

Monitored absenteeism and trafficked email and chat queues. Ran and analyzed reports to make recommendations for adjusting staffing levels.

Workforce Management Reporting Data Analysis Staffing Productivity

Technical Advisor

CONCENTRIX

Mar 2018 - May 2018 (2 months)

Assisted customers in navigating through their iOS devices. Aided them with basic troubleshooting.

Technical Support Troubleshooting Customer Service iOS Communication

Workforce Analyst

ePERFORMAX Contact Centers Corporation

Sep 2016 - Jan 2018 (1 year 4 months)

Coordinated with clients to monitor staffing allocation and availability of call center staff. Administered volume contingency action plans as necessary.

Workforce Management Staffing Reporting Data Analysis

Performance Analyst

ePERFORMAX Contact Centers Corporation

Jul 2015 - Sep 2016 (1 year 2 months)

Reviewed and audited incidents, email, and telephone interactions. Investigated customer survey responses for the call center.

Performance Analysis Quality Assurance Data Auditing Feedback

Customer Service Representative

ePERFORMAX Contact Centers Corporation

Nov 2012 - Jul 2015 (2 years 8 months)

Handled incoming and outgoing customer calls for PayPal customers. Specialized in different departments like Security Settings & Payments, Products & Site Support, and Disputes & Claims.

Customer Service PayPal Conflict Resolution Communication

EFL Instructor

Moon Kkang Talk Inc.

Jul 2008 - Feb 2012 (3 years 7 months)

Taught English as a Second Language to Korean students online, ranging from beginner to advanced levels. Provided real-time verbal and written feedback to ensure optimum learning.

Online Learning Feedback Curriculum Development

ESL Instructor

Ildaeil Edu Inc

Jun 2006 - Jul 2008 (2 years 1 month)

Taught English as a Second Language to Korean students online, ranging from beginner to advanced levels. Provided real-time verbal and written feedback to ensure optimum learning.

Online Learning Feedback

Education

Degrees, certifications, and relevant coursework

Mapua Malayan Digital College

Bachelor of Science, Data Analytics

Currently pursuing a Bachelor of Science in Information Technology with a major in Data Analytics. Engaged in projects covering Exploratory Data Analysis, Machine Learning, Data Mining, Database Design, Java Programming, Python, Tableau, and Data Visualization.

University of the Philippines Diliman

Professional Master, Data Science (Analytics)

Activities and societies: Stat 207 Statistical Inference, Stat 208 Programming for Data Analytics

Pursued a Post Graduate Diploma / Master's Degree in Science & Technology with a focus on Professional Master in Data Science (Analytics). Coursework included Statistical Inference (Stat 207) and Programming for Data Analytics (Stat 208).

Philippine Normal University

Bachelor of Secondary Education, Chemistry

Completed a Bachelor of Secondary Education with a major in Chemistry. This program provided a strong foundation in chemical principles and pedagogical methods for teaching.

University of the Philippines – System Information Technology Foundation Inc.

Crash Course, Python Programming with Django

Completed a crash course in Introduction to Python Programming with Django. Gained foundational knowledge in Python syntax, data structures, and web development using the Django framework.

Mapua Institute of Technology- Makati

Crash Course, Java Programming and Java Web with J2EE

Completed a crash course in Java Programming and Java Web with J2EE. Acquired skills in core Java concepts and enterprise-level web application development.