Clarissa Ybas
@clarissaybas
AI Red Teaming & Data Annotation Specialist at Telus Digital, testing AI outputs against safety, quality, and policy criteria.
PhilippinesWhat I'm looking for
At Telus Digital, I evaluate AI outputs against safety, quality, and policy criteria, documenting risks and inconsistencies through annotation and classification.
At Accenture Inc., I led teams and supported performance, quality, productivity, and operational compliance. I reduced management callouts by 75% and served as the Secondary Efficiency POC.
Earlier at Accenture Inc., I worked as a Subject Matter Expert and Content Moderator across Ads, Live, and Marketplace. At Concentrix - San Lazaro, I provided chat support for a medical insurance account.
Experience
Work history, roles, and key accomplishments
AI Red Teaming & Data Annotation Specialist
Telus Digital
Mar 2025 - Present (1 year 7 months)
Evaluate AI outputs and test responses against defined safety, quality, and policy criteria to identify potential risks, inconsistencies, and failure points. Annotate and classify AI-generated content, documenting problematic outputs and applying established guidelines to support model safety and performance.
Led 4 teams within 8 months, overseeing performance, quality, productivity, and operational compliance while providing coaching and performance guidance. Reduced management callouts by 75% and served as the Secondary Efficiency POC, supporting process improvements and team efficiency initiatives.
Spearheaded 3 teams (one being 1:21) along with team lead as the only tenured agent that passed knowledge in the moderation process. Produced agents who are maintaining quality metrics and holding the lowest AHT during those era.
Hybrid Moderator - Moderating 3 types of 1 LOB (Ads, Live, Marketplace).
Customer Advisor II
Concentrix - San Lazaro
Oct 2019 - Feb 2020 (4 months)
Chat Support for Medical Insurance (Blended Account).
Education
Degrees, certifications, and relevant coursework
National University
Bachelor of Science, Information Technology
2013 - 2017
Pursued a Bachelor of Science in Information Technology from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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