At CPCD, I provide IT support as part of a three-person team serving approximately 320 employees and classroom locations throughout Colorado Springs. I manage onboarding and offboarding across Active Directory and Microsoft 365, including accounts, access, licensing, and email.
I own service requests from intake through resolution in Jitbit and provision Windows laptops and Apple mobile devices. I also support UniFi networks across classroom sites, troubleshoot endpoint and connectivity issues, and maintain technical documentation in Hudu.
