At Vantage Cloud, I own technical deployments for 20+ enterprise accounts, from SSO and API connector configuration through go-live, adoption, and renewal.
I cut average time-to-go-live from 10 weeks to 6, while driving 28% year-over-year expansion in product adoption across a $4.5M book of business. I also maintained a 96% gross renewal rate by coordinating technical escalations across Support, Solutions Engineering, and Product.
Previously at Northbridge SaaS, I led onboarding for 60+ mid-market and enterprise customers, covering connector setup, data migration, and integration testing. My work with Account Executives and Solutions Architects contributed to a 95% on-time go-live rate.
I use Claude and internal LLM tools to speed up account research, documentation, health reports, and success-plan preparation. I build practical playbooks and runbooks that help teams move faster and resolve integration issues more consistently.
