FMfrancisco mendoza
@franciscomendoza
Systems engineer specializing in network operations, IT support, and telecom infrastructure management.
PeruWhat I'm looking for
I am a bachiller in Systems and Informatics Engineering with progressive hands-on experience in NOC supervision, field deployments and IT support across regional broadband projects and telecom operators.
I have led incident response, SLA-driven restorations, and daily coordination using ServiceNow and internal platforms, while managing technicians, access protocols and client reporting to ensure service continuity.
I complement operational experience with recent certifications in Python, cybersecurity, AWS Cloud Practitioner and ITIL v4, and I bring a collaborative, detail-oriented approach to delivering large-scale connectivity and infrastructure projects.
Experience
Work history, roles, and key accomplishments
Supervisor NOC
Satelital Comunicaciones S.A.C.
May 2025 - Aug 2025 (3 months)
Planned and coordinated daily technical operations using ServiceNow and internal tools, led emergency incident response to meet SLAs, and produced daily operational reports for Internexa, improving restoration times and operational visibility.
Soporte y Analista Documentario
Start Network
Oct 2022 - Dec 2023 (1 year 2 months)
Verified and documented installation of hotspots and IBB nodes across Junín region, supported field technicians and monitoring, enabling internet connectivity for 400+ sites and deployment of 60+ network nodes.
Soporte y Analista Documentario
Grupo Satelital
Feb 2022 - Aug 2022 (6 months)
Reviewed and documented installation of hotspots and IBB nodes in Tacna and Moquegua, coordinated field teams and delivered connectivity to ~200 sites and 40 network nodes.
Inventariador de Bienes
Corte Superior de Justicia de Junín
Nov 2019 - Jan 2020 (2 months)
Conducted inventory of patrimonial assets for the judicial branch, documenting equipment and maintaining asset records to support asset management processes.
Auxiliar de Área de TI
Corte Superior de Justicia de Junín
Jan 2019 - Oct 2019 (9 months)
Provided IT support for judicial departments, diagnosing hardware/software issues, deploying software and antivirus, assisting users with office tools, and supporting network and system updates to improve operational uptime.
Atención al Cliente - Técnico
Cyber Perú
Sep 2014 - Oct 2015 (1 year 1 month)
Handled customer support and local network troubleshooting, diagnosed and repaired computer issues, maintained systems and managed billing operations to improve service reliability.
Asistente Informática
Cooperativa Agraria Perene
Jul 2014 - Sep 2014 (2 months)
Provided IT assistance including software installation, antivirus and driver setup, and maintenance of computers and printers to support daily operations.
Asistente Informática
Estudio Jurídico Mendoza & Ariste Abogados
Jan 2014 - Mar 2014 (2 months)
Supported legal office IT needs by installing software and drivers, assisting clients, and managing scanning and printing tasks to streamline document workflows.
Education
Degrees, certifications, and relevant coursework
UCUniversidad Continental
Bachelor of Engineering, Systems and Informatics
Bachiller en Ingeniería de Sistemas e Informática from Universidad Continental; completed higher education studies in systems and informatics.
Centro de Idiomas Continental
English B1, English Language
Completed English language studies at the B1 level at Centro de Idiomas Continental.
C.E.P. Amadeus
High School Diploma, Secondary Education
Completed secondary education at C.E.P. Amadeus in Huancayo, Junín.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
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