At Greif, Inc., I delivered Tier 1 and Tier 2 infrastructure support in Mandarin and English, working to strict corporate SLAs. I handled Active Directory validations, password resets, and user provisioning across enterprise systems.
At Glaxo Smith Kline, I troubleshot network, software, and hardware incidents and administered access across systems including Siebel CRM and JD Edwards ERP.
At Hewlett Packard (HP), I managed systems integration and supply chain continuity projects for FMCG manufacturing clients. I coordinated planning, budgets, vendors, and a team of 11 cross-functional resources.
I also owned BINONDO PACKAGING SUPPLIES, pivoting from health supplies to B2B packaging and building a recurring client base. At TUFF CHEMICAL & ADHESIVE TAPES CO., I managed institutional sales and shared product and market feedback with production teams.
