Emmanuele Fiorella
@emmanuelefiorella
Certified ServiceNow developer and team lead delivering ITSM, CMDB/CSDM and custom integrations.
ItalyWhat I'm looking for
I am a Certified ServiceNow Developer with 5+ years delivering ITSM, CMDB/CSDM and digital transformation projects for financial and corporate clients. I lead agile teams from requirements through go-live, building custom ServiceNow apps and scalable service portals.
I have implemented robust CMDBs aligned to CSDM for major financial institutions and integrated onboarding/offboarding via REST/SOAP APIs, reducing manual effort by ~30%.
My hands-on experience includes Platform App Engine (Scoped Apps), JavaScript, AngularJS, HTML/CSS, REST, SOAP, GraphQL, Mid Server, GitHub and CI/CD concepts, plus Now Mobile & Agent app configuration.
I produce technical handover documentation, manage complex third-party integrations, and am eager to expand into ITOM (Discovery / Service Mapping) to broaden my ServiceNow impact.
Experience
Work history, roles, and key accomplishments
ServiceNow Specialist
Crossfuze
Jan 2021 - Present (5 years 5 months)
Led agile teams delivering scoped ServiceNow projects from requirements to go‑live, built custom apps and service portals, and implemented a CMDB aligned to CSDM for a major financial client, reducing manual onboarding/offboarding effort by ~30%.
Contributed to digital transformation of HR operations for a European bank using a customized ServiceNow portal, developed bespoke applications and API integrations (SOAP/REST) to enhance employee services and delivered technical handover documentation.
Education
Degrees, certifications, and relevant coursework
University of Glasgow
Bachelor of Engineering (Hons), Mechanical Engineering
Grade: First-Class Honours
BEng (Hons) Mechanical Engineering with First-Class Honours; awarded a SAAS Scholarship and recognized for engineering excellence.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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