At Moneygram, I manage technical ticket escalations and analyze system performance data and incident trends to inform infrastructure investments and process improvements.
I developed and implemented automated alerting systems to detect infrastructure anomalies and performance degradation. I also use SQL and Splunk SPL to investigate system logs, security events, errors, and trends.
Earlier at Moneygram, I responded to support requests and documented issues in the ticketing system. At Hewlett Packard Enterprise, I provided first-level technical support for hardware, software, and network issues.
