Francesco CittanteFC
Open to opportunities

Francesco Cittante

@francescocittante

Dedicated philologist and tour guide with a passion for customer service.

Spain

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

As a philologist and tour guide, I have developed a strong foundation in customer service and communication. My experience as an aquarium guide at Oceanogràfic València has allowed me to engage with visitors, providing informative and enjoyable tours while ensuring a high level of customer satisfaction. I thrive in dynamic environments where I can share my knowledge and passion for the natural world.

Previously, I managed guided bike tours with PassionBike, where I honed my organizational skills and ability to connect with diverse groups. My background in English studies and tourism management has equipped me with the tools necessary to excel in this field. I am fluent in English, Spanish, and Italian, which enhances my ability to cater to a wide range of clients.

In addition to my professional experiences, I have a strong commitment to personal development and community involvement, as demonstrated by my participation in various projects and my role as a private English teacher. I am always eager to learn and grow, both personally and professionally.

Experience

Work history, roles, and key accomplishments

Oceanogràfic Valencia logoOV
Current

Aquarium guide and customer service

Oceanogràfic Valencia

Mar 2023 - Present (2 years 3 months)

In my experience as a tour guide in the customer service department, the guided tours are performed in certain areas of the aquarium.

The nature of animals, the threats they suffer in their natural habitat them are explained, with the aim of strengthening the link between nature and the visitors of the Oceanogràfic. Also, the guide gives talks about flora and fauna.

Passion Bike Valencia logoPV

Tour guide & customer service manager

Passion Bike Valencia

Jul 2018 - Nov 2022 (4 years 4 months)

It is a retail company that bases its business on the rental of bicycles and other low environmental impact vehicles.

My role in the store is reception, contract management, customer service, guided tours, delivery and maintenance of bicycles.

Activa logoAC

English teacher

Activa

Sep 2020 - Dec 2020 (3 months)

Italian, English, Spanish, music and guitar classes.

Education

Degrees, certifications, and relevant coursework

UV

Universitat de València

Master’s Degree in Tourism Management, Economics

2022 - 2024

Grade: 8.33/10

UV

Universitat de València

Degree in English Studies, Philology

2018 - 2022

Grade: 8.64/10

Liceo Classico Ludovico Ariosto logoLA

Liceo Classico Ludovico Ariosto

High School Diploma in Foreign Languages and Literature, Foreign Languages and Literature

2012 - 2017

Grade: 8.2/10

Tech stack

Software and tools used professionally

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Francesco Cittante - Aquarium guide and customer service - Oceanogràfic Valencia | Himalayas