Francesco Cittante
@francescocittante
Dedicated philologist and tour guide with a passion for customer service.
What I'm looking for
As a philologist and tour guide, I have developed a strong foundation in customer service and communication. My experience as an aquarium guide at Oceanogràfic València has allowed me to engage with visitors, providing informative and enjoyable tours while ensuring a high level of customer satisfaction. I thrive in dynamic environments where I can share my knowledge and passion for the natural world.
Previously, I managed guided bike tours with PassionBike, where I honed my organizational skills and ability to connect with diverse groups. My background in English studies and tourism management has equipped me with the tools necessary to excel in this field. I am fluent in English, Spanish, and Italian, which enhances my ability to cater to a wide range of clients.
In addition to my professional experiences, I have a strong commitment to personal development and community involvement, as demonstrated by my participation in various projects and my role as a private English teacher. I am always eager to learn and grow, both personally and professionally.
Experience
Work history, roles, and key accomplishments
Aquarium guide and customer service
Oceanogràfic Valencia
Mar 2023 - Present (2 years 3 months)
In my experience as a tour guide in the customer service department, the guided tours are performed in certain areas of the aquarium.
The nature of animals, the threats they suffer in their natural habitat them are explained, with the aim of strengthening the link between nature and the visitors of the Oceanogràfic. Also, the guide gives talks about flora and fauna.
Italian, English, Spanish, music and guitar classes.
Tour guide & customer service manager
Passion Bike Valencia
Jul 2018 - Nov 2022 (4 years 4 months)
It is a retail company that bases its business on the rental of bicycles and other low environmental impact vehicles.
My role in the store is reception, contract management, customer service, guided tours, delivery and maintenance of bicycles.
Receptionist
Hotel Unaway Occhiobello
Jul 2021 - Sep 2021 (2 months)
Customer service
Incident management
Information and reception
Booking and cancellation management
English teacher
Activa
Sep 2020 - Dec 2020 (3 months)
Italian, English, Spanish, music and guitar classes.
Education
Degrees, certifications, and relevant coursework
Universitat de València
Master’s Degree in Tourism Management, Economics
2022 - 2024
Grade: 8.33/10
Universitat de València
Degree in English Studies, Philology
2018 - 2022
Grade: 8.64/10
Liceo Classico Ludovico Ariosto
High School Diploma in Foreign Languages and Literature, Foreign Languages and Literature
2012 - 2017
Grade: 8.2/10
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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