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Andreina Blanco Uribe

@andreinablancouribe

IT Project Coordinator at Adamo Telecom who designed ticketing workflows and delivered a near-real-time CDR pipeline to Snowflake.

Spain

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At Adamo Telecom, I coordinated internal technology projects, connecting business stakeholders, IT management and technical teams. I planned project scope, resources and risks, and helped bring projects through to closure.

I also designed and implemented ticketing processes end to end, from requirements gathering and workflow design to phased rollout, training and metric monitoring. I built BI and Jira reporting to support management decisions.

At Desigual, I led an RFID implementation across stores in Europe, LATAM and Asia. My selected projects also include a near-real-time call-data-record pipeline from Dynamics 365 to Snowflake and an on-premise-to-Microsoft 365 migration.

Experience

Work history, roles, and key accomplishments

Application Monitoring Analyst / Jira Trainer

Banco Sabadell

Apr 2026 - Jul 2026 (3 months)

Monitored business-critical AI applications and designed operational incident reports, analyzing trends to propose process improvements. Gathered team requirements and delivered hands-on Jira training, improving ticket tracking and incident resolution.

Jira Incident Management Requirements Gathering Training Reporting AI Applications

IT Project Coordinator

Adamo Telecom

Oct 2023 - Mar 2026 (2 years 5 months)

Acted as the link between business stakeholders, IT management and technical teams for internal technology projects, handling planning, scope, resources, risk control and closure. Defined, designed and implemented ticketing processes end to end, including requirements gathering, workflow design, tool evaluation, phased rollout, training and post-launch metric monitoring.

Project Management Stakeholder Management Ticketing Process Design Workflow Design BI Reporting Jira Process Diagrams Architectural Documentation

IT Business Analyst

Adamo Telecom

Jul 2021 - Oct 2023 (2 years 3 months)

Translated business needs into functional requirements and specifications for IT delivery teams. Optimized the BSS product catalogue and processes, improving cross-department consistency.

Business Analysis Requirements Gathering Functional Specifications BSS Process Optimization

IT Retail Systems Specialist / IT Support

Desigual

Jan 2016 - Jul 2021 (5 years 6 months)

Provided second-level functional support for global stores through an international IT technical support call center, handling incident resolution, user management and Confluence documentation. Led the RFID implementation across stores in Europe, LATAM and Asia, coordinating technical and business stakeholders.

IT Support Incident resolution User Management Confluence RFID Implementation Stakeholder Coordination