Fowowe Victor
@fowowevictor
Customer support and operations professional at Ore Meridian Hotel & Suites who secured a 3-week, ₦2.8 million booking.
NigeriaWhat I'm looking for
At Ore Meridian Hotel & Suites, I handled customer enquiries and complaints by phone, email, and WhatsApp, and followed up with customers to collect feedback. I kept customer, booking, and payment records using Microsoft Excel, Word, and paper files.
I prepared quotations and supported bookings and payments. When a customer requested eight rooms and a discount, I secured management approval for a discount within the price range, winning a three-week stay worth ₦2.8 million.
I also coordinated meetings between staff and management and followed up on action points. I’m seeking remote work in customer support, virtual assistance, administration, or operations.
Experience
Work history, roles, and key accomplishments
Operations & Customer Service Supervisor
Ore Meridian Hotel & Suites
Dec 2025 - Aug 2026 (8 months)
Handled customer enquiries and complaints by phone, email and WhatsApp, resolving issues promptly. Made follow-up calls to gather feedback, kept accurate records, prepared quotations, and negotiated a discount that secured a 3-week stay worth ₦2.8 million.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Arts, Classics
Grade: Second Class Lower (2:2)
B.A. Classics degree from the University of Ibadan, completed in 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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