Flóra Németh

• Oversee day-to-day operations, ensuring alignment between product development, sales, and delivery

• Lead organizational structuring to support international growth and multi-market operations

• Support financial planning, budgeting, and cost control in line with growth objectives

• Define and execute global sales strategy across Europe and Asia

• Build and manage international distributor a

- Define and own product roadmap for a multi-species livestock ERP platform
- Prioritize backlog based on commercial impact, user value, and technical feasibility
- Lead feature development across web and mobile applications, including AI-driven modules
- Drive product localization for international markets (languages, workflows, regulatory differences)
-Ensure scalability and modularity of the p

• Identify support criteria and troubleshooting mechanisms to benefit customer support
• Call/Ticket Queue Monitoring
• Daily SLA monitoring
• Escalation/Complaint handling as per process
• Coordinate and follow up Service Requests
• Ensure Service Requests are executed within agreed deadlines in line with the Customer Service Level Agreement

Worked as Senior Service Desk Agent Level 1 at Unisys.

• Completion of Seniority Program and Team Leader Program
• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support
• Coordinating Service Requests by follow up with the

• Responsible for 6000+ crewmembers including rotation, AV, flight, medical papers
• Creating daily, weekly and monthly report to Director of HR
• In charge for implementing ideas in order to develop methods - onboarding process
• Keeping good relation with agency partners worldwide
• Executing and participating in HR and T&D trainings
• Performing presentations at Season Start
• Performing and s

• Greeting and welcoming guests
• Accounting duties to Hotel Manager
• Maintaining security and telecommunications systems
• Complying with procedures, rules, and regulations for different countries entered
• Ordering office supplies
• Finalizing inventory
• Managing digital and hard-copy filing system

• Greeting and welcoming guests
• Accounting duties to Hotel Manager
• Maintaining security and telecommunications systems
• Complying with procedures, rules, and regulations for different countries entered
• Ordering office supplies
• Finalizing inventory