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Uğur Bayar

@uurbayar

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Operations specialist at OCEAN DIGITAL who improved workflows and increased team revenue by 30%.

Hungary

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At OCEAN DIGITAL, I coordinated daily operations and workflow distribution for a cross-functional team. By identifying bottlenecks and improving communication workflows, I drove a 30% increase in team revenue.

At JOOM, I coordinated real-time chat support operations for Turkish market users and analyzed customer feedback and chat metrics to share operational insights with product teams.

At HEDEF HOTELS, I supervised a call center team and managed reservations and operations for 1276 rooms. I also monitored service quality and led internal staff training.

Experience

Work history, roles, and key accomplishments

Operations & Performance Specialist

Ocean Digital

Feb 2023 - Jun 2026 (3 years 4 months)

Coordinated daily operations and workflow distribution for a 9-person cross-functional team. Analyzed and visualized key operational metrics using advanced Excel modeling, driving a 30% increase in team revenue.

Excel Data Analysis Data Visualization Team Coordination Onboarding Training

Customer Support/Marketing Operations Specialist

Joom

Nov 2021 - Jan 2023 (1 year 2 months)

Coordinated real-time chat support operations for Turkish market users, ensuring high SLA compliance. Analyzed customer feedback and chat metrics to provide operational insights to product teams.

Customer Support SLA Compliance Data Analysis Quality Assurance Cross Functional Collaboration

Guest Operations & Reservations Specialist

Hedef Hotels

Mar 2019 - Sep 2019 (6 months)

Supervised a call center team of 7 agents during peak tourism season. Managed reservation and operations of 1276 rooms, capacity planning, and coordination with travel agencies.

Team Leadership Reservations Capacity Planning Service quality Corporate Trainer

Education

Degrees, certifications, and relevant coursework

Corvinus University of Budapest

Bachelor's, Philosophy, Politics and Economics

2023 - 2026

Activities and societies: Stipendium Hungaricum Scholar

Bachelor's in Philosophy, Politics and Economics (PPE) with a specialization in Globalization and Economics. Stipendium Hungaricum Scholar with an interdisciplinary curriculum integrating philosophy, political science, and economics.