Open to opportunities

Florian Chague

@florianchague

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Technical Support Specialist with expertise in AIX/Linux systems.

Thailand

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What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration in a supportive team environment.

I am a dedicated Technical Support Specialist with extensive experience in AIX and Linux systems, virtualization technologies, and web development. My career has been marked by a commitment to providing exceptional customer support and technical assistance across various platforms and industries. I thrive in dynamic environments where I can leverage my technical skills to solve complex problems and enhance system performance.

Throughout my professional journey, I have successfully collaborated with cross-functional teams to optimize processes and improve system stability. My role at IBM involved providing specialized support for the Hardware Management Console, where I focused on troubleshooting connectivity and managing firmware upgrades. Additionally, my experience as a JavaScript Developer allowed me to develop and maintain client applications, ensuring they meet high-performance standards.

I am passionate about continuous learning and staying updated with the latest technologies. I hold several certifications from IBM and Microsoft, which reflect my commitment to professional growth and excellence in technical support. I am eager to bring my expertise to a forward-thinking organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

CLBS

Nov 2024 - Apr 2025 (5 months)

Provided customer support in French for an international client base, handling inquiries via phone, email, and chat. Troubleshot product issues and contributed to optimizing internal processes.

Customer Support Troubleshooting Process Optimization Communication French

Technical Support Specialist

IBM

Jan 2023 - Jun 2024 (1 year 5 months)

Provided specialized technical support for the Hardware Management Console (HMC) in IBM Power Systems, collaborating with teams to resolve complex system issues and ensure system stability.

HMC Support PowerVM System Troubleshooting Technical Support

Technical Support Analyst

HCL Technologies

Jan 2021 - Jan 2022 (1 year)

Provided technical support for Google Ad Manager, focusing on JavaScript solutions and issue resolution while collaborating with teams to optimize system performance.

JavaScript Google Ad Manager Technical Support Optimization

JavaScript Developer

Pontica Solutions

Feb 2020 - Jan 2021 (11 months)

Developed and maintained JavaScript-based solutions for client applications, working closely with technical teams to implement new features and optimize performance.

JavaScript Web Development And Maintaining Applications Implementation Performance Optimization

PHP/C# Developer

CDG Aude

Jan 2018 - Feb 2018 (1 month)

Developed and enhanced web applications using PHP and C#, implementing custom tools to optimize data management and collaborating with teams to troubleshoot issues.

PHP C++Web Development Data Management Troubleshooting