Florian Burdzik
@florianburdzik
IT- and SAP-specialist bridging business, users and technical teams.
GermanyWhat I'm looking for
Ich bin IT- und SAP-Spezialist mit mehrjähriger Erfahrung in Support, Rollen- und Berechtigungskonzepten sowie Anwenderschulungen. Ich arbeite kundenorientiert und übernehme gern die Schnittstellenfunktion zwischen IT, Fachbereichen und externen Partnern.
In meiner Laufbahn habe ich SAP-Systeme betreut, Systemmonitoring durchgeführt und als Key-User-Manager fungiert, dabei Teilprojektleitungen in SAP-nahen Projekten übernommen. Ich habe First- und Second-Level-Support geleistet und Supportfälle dokumentiert und nachverfolgt.
Ich verfüge über Erfahrung in der Prozesskoordination, Vertriebs- und Versandprozessen sowie aktiver Kundenbetreuung und -akquise. Internationales Arbeiten und längere Auslandsaufenthalte haben meine kommunikativen und interkulturellen Fähigkeiten gestärkt.
Ich suche eine verantwortungsvolle Position mit Entwicklungsperspektive, in der ich Prozesse verbessern, Anwender schulen und als verbindende Schnittstelle zwischen Business und IT wirken kann.
Experience
Work history, roles, and key accomplishments
Sales Representative
Suedhang GmbH
Oct 2024 - Sep 2025 (11 months)
Coordinated sales and shipping processes, drove new customer acquisition and ensured adherence to internal processes and standards while collaborating with internal departments and external partners.
Customer Support Representative
Sowalabs (Börse Stuttgart Group)
Aug 2021 - Aug 2023 (2 years)
Provided first-level customer and technical support, analyzed and coordinated incidents with technical teams, and documented and tracked support cases to resolution.
Process & Data Management
REIFF Technische Produkte GmbH
Jul 2017 - Apr 2019 (1 year 9 months)
Served as sub-project lead on IT/SAP projects, moderated key-user and KVP meetings, delivered SAP foundational trainings, and monitored SAP system health as liaison between business and IT.
IT Support Specialist
REIFF Management und Service GmbH
Sep 2015 - Jun 2017 (1 year 9 months)
Delivered first-level support for internal users, conducted SAP basic trainings, and maintained and evolved SAP roles and authorization models.
IT Specialist
Stadtwerke Tübingen
Feb 2013 - Dec 2014 (1 year 10 months)
Maintained and supported SAP systems including updates and production troubleshooting, and developed an SAP roles and authorization concept to improve access governance.
Education
Degrees, certifications, and relevant coursework
AIP Language Institute, Valencia
Language Course, Spanish
2026 -
Ongoing Spanish language course at AIP Language Institute in Valencia starting in January 2026.
MSMacromedia Akademie der Medien, Stuttgart
Ausbildung zum Fachinformatiker – Anwendungsentwicklung, Application Development
2011 - 2013
Completed vocational training in application development at Macromedia Akademie der Medien from February 2011 to February 2013.
EDU.CON Campus GmbH, Stuttgart
IT-Fachinformatiker – Softwareentwicklung, Software Development
2009 - 2010
Completed vocational training in software development at EDU.CON Campus GmbH from November 2009 to November 2010.
Realschule Weilimdorf, Stuttgart
Realschulabschluss, General Secondary Education
2005 - 2009
Secondary education at Realschule Weilimdorf in Stuttgart from February 2005 to July 2009.
St. George's School of English, Worthing
Language Course, English
2009 - 2009
Short-term English language course at St. George's School of English in Worthing from August to October 2009.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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