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Florentina Ungureanu

@florentinaungureanu

I support inclusive learning, front-of-house operations, and student onboarding with strong digital and administrative skills.

United Kingdom

Message

What I'm looking for

I'm looking for a role where I can support people through inclusive education, administration, or customer-facing operations while using my digital, organisational, and problem-solving skills.

At TimePlan Education Group, I support inclusive learning for children with special educational needs by adapting lesson materials and working closely with teachers and support staff.

I’ve also managed front-of-house and hospitality operations at Off to Work, Coople UK, and The Evolve Group UK, handling guest service, payments, complaints, staff training, and daily service delivery.

As a Student Ambassador at GBS, I supported enrolment, administration, and orientation for new students. I bring a BSc (Hons) Computing Top-Up, an HND in Digital Technology, and practical skills in customer service, organisation, and digital tools.

Experience

Work history, roles, and key accomplishments

Current

Teaching Assistant

Current

TimePlan Education Group Limited

Oct 2025 - Present (1 year)

Enhanced inclusive educational practices for children with special educational needs. Collaborated with teachers and support staff to customize lesson materials and promote student confidence and independence.

Special Education Collaboration Lesson Planning Student Support

Waitress/Hostess

Coople UK

Nov 2024 - Dec 2025 (1 year 1 month)

Provided personalized service to guests in a dynamic hospitality environment. Interacted with diverse customers, improving communication skills and ensuring a positive dining experience.

Customer Service Communication Skills Hospitality

Front of House Manager

Off to Work

May 2025 - Sep 2025 (4 months)

Oversaw dining room and bar operations, ensuring exceptional guest experiences. Managed payments and cash registers, addressed customer complaints professionally, and trained new staff.

Hospitality Management Cash Handling Customer Service Corporate Trainer Problem Solving Leadership

Student Ambassador

GBS

Jul 2024 - Jun 2025 (11 months)

Enhanced onboarding experience for new students by providing guidance during enrollment, supporting administrative functions, and coordinating orientation activities.

Student Support Administration Orientation Communication Skills

Hospitality Assistant/Barista

The Evolve Group UK

Mar 2023 - Jun 2024 (1 year 3 months)

Provided outstanding customer service as a hospitality assistant and barista. Took and delivered food and drink orders, ensured customer satisfaction through menu recommendations, and supported daily operations.

Customer Service Barista Food Service Hospitality