Florencia Saiche
@florenciasaiche
I analyze technical incidents and support digital banking and wallet operations.
ArgentinaWhat I'm looking for
I analyze internal and external technical incidents for MODO through Konecta Argentina, tracking live events, causes, resolutions, and business impact.
I communicate with the virtual wallet ecosystem, monitor for early signs of incidents, and review error reports and current promotions to help ensure correct operation.
Previously, I supported Openbank Argentina users across email, chat, and phone, resolving commercial and technical issues and handling back-office procedures. I'm also building programming, front-end development, data management, systems analysis, and Python skills.
Experience
Work history, roles, and key accomplishments
Technical Incident Analyst
Konecta Argentina
Jan 2024 - Present (2 years 7 months)
Registered and analyzed internal and external incidents, prepared reports on live events, incident causes, resolution, and business impact. Communicated externally with the virtual wallet ecosystem and monitored for early detection of possible incidents.
Customer Service Referent
Konecta
Provided customer service via email, chat, and phone for bank users, offering 24-hour assistance in back office procedures and resolving commercial and technical problems.
Education
Degrees, certifications, and relevant coursework
Santander Open Academy
Python, Programming
Completed Python course in January 2026.
Alura
Front End Developer, Front End Development
2022 - 2023
Completed Front End developer course from October 2022 to August 2023.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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