Flavia Mwendwa
@flaviamwendwa
Economics and Finance professional combining budgeting, data analysis, and customer operations to drive smarter decisions.
What I'm looking for
I’m an Economics and Finance professional with a strong background in budgeting, data analysis, financial reporting, and economic development. I leverage analytical and problem-solving skills to improve efficiency, optimize financial strategies, and strengthen decision-making.
In my current Real Time Operator (RTO) role at Glovoapp, I monitor, anticipate, and manage delivery operations to ensure a great user experience. I manage real-time fleet capacity, maintain ongoing communication for orders, monitor deliveries, and keep accurate logs of transportation and goods.
Previously, I worked as a Customer Care Representative at M-Gas Limited, where I handled calls, escalated customer queries, resolved complaints, and supported proactive customer outreach. Earlier, I strengthened operations and financial discipline as a Cashier at OnestopAgrovet through petty cash management, stocking and restocking, budgeting oversight, and general business operations—supported by an NHIF attachment involving client registration, amendments, biometric registration, and complaint follow-up.
Experience
Work history, roles, and key accomplishments
Real Time Operator (RTO)
Glovoapp
Jan 2026 - Present (4 months)
Monitored and managed live delivery operations to ensure an excellent user experience, including real-time fleet capacity management. Coordinated with the fleet for ongoing orders and maintained accurate logs of transportation and goods.
Customer Care Representative
M-Gas Limited
Jan 2022 - Jan 2026 (4 years)
Handled incoming calls, escalated customer queries, and resolved customer complaints by identifying issues and taking appropriate action. Provided proactive customer outreach and ensured issues were properly escalated and followed up.
Cashier
OnestopAgrovet
Jan 2021 - Jan 2022 (1 year)
Managed petty cash for the business and supported stocking and restocking of agrovet goods. Monitored the business budget and provided general oversight to help ensure operations stayed within budget.
NHIF Attaché
NHIF
Jan 2021 - Present (5 years 4 months)
Assisted with registering new NHIF clients, performing card amendments, and completing biometric registration. Resolved customer complaints by filing and processing complaint requests.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Economics and Finance, Economics and Finance
2015 - 2019
Earned a Bachelor of Economics and Finance at Kenyatta University from 2015 to 2019.
St Theresa Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2010 - 2013
Completed secondary education and earned the Kenya Certificate of Secondary Education (KCSE) from 2010 to 2013.
Availability
Location
Authorized to work in
Job categories
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