Flavia Mwendwa

I’m an Economics and Finance professional with a strong background in budgeting, data analysis, financial reporting, and economic development. I leverage analytical and problem-solving skills to improve efficiency, optimize financial strategies, and strengthen decision-making.

In my current Real Time Operator (RTO) role at Glovoapp, I monitor, anticipate, and manage delivery operations to ensure a great user experience. I manage real-time fleet capacity, maintain ongoing communication for orders, monitor deliveries, and keep accurate logs of transportation and goods.

Previously, I worked as a Customer Care Representative at M-Gas Limited, where I handled calls, escalated customer queries, resolved complaints, and supported proactive customer outreach. Earlier, I strengthened operations and financial discipline as a Cashier at OnestopAgrovet through petty cash management, stocking and restocking, budgeting oversight, and general business operations—supported by an NHIF attachment involving client registration, amendments, biometric registration, and complaint follow-up.