Fjoralba Tani
@fjoralbatani
Training-focused HR professional with strong instructional and support skills.
AlbaniaWhat I'm looking for
I am a training-focused HR professional with experience designing and delivering effective learning programs and providing comprehensive administrative support.
I've worked across roles in training, HR assistance, order processing and technical support, supporting teams at Fusion BPO Services, Kiwi.com and Teleperformance while maintaining detailed records and clear communication with stakeholders.
My accomplishments include organizing training materials and schedules, monitoring program effectiveness, managing employee databases, and handling complex customer and booking issues with empathy and accuracy.
I bring technical familiarity (SAP ABAP, Java, iOS, MacOS, Linux), strong organizational and planning skills, course-design experience, and a commitment to continuous improvement in training and HR processes.
Experience
Work history, roles, and key accomplishments
HR Assistant
Fusion BPO Services
Mar 2023 - Jul 2025 (2 years 4 months)
Handled HR administrative tasks and maintained an employee database while providing day-to-day administrative support to improve operational efficiency.
Training Manager
Fusion BPO Services
Mar 2023 - Jul 2025 (2 years 4 months)
Implemented effective training methods, communicated with trainers and management, and monitored program effectiveness to improve workforce capabilities.
Trainer
Fusion BPO Services / Kiwi.com
Jun 2022 - Mar 2023 (9 months)
Organized training materials, scheduled sessions, and reported progress to management while evaluating instructional needs across organizational levels.
Order Processing Specialist
Fusion BPO Services
Mar 2022 - Jun 2022 (3 months)
Managed booking flights and ancillary services for Kiwi.com, maintaining full knowledge of airline processes and overseeing ordering activity for the organization.
Technical Support Representative
Teleperformance
Dec 2019 - Nov 2021 (1 year 11 months)
Provided technical and billing support, resolved product and service issues, maintained customer records, and ensured high customer satisfaction through professional, empathetic service.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Tirana
Bachelor of Science, Business Informatics
2017 - 2020
Completed a Bachelor program in Business Informatics at the Faculty of Economics, focusing on business and IT integration.
Availability
Location
AlbaniaAuthorized to work in
Job categories
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