At Disprz, I own customer support tickets for the SaaS platform from initial report through resolution, tracking progress and updates in JIRA. I reproduce reported defects, collect logs, and create tickets to support engineering investigations.
I coordinate high-priority escalations with product and engineering teams while keeping customers informed. I also create troubleshooting guides and help-centre articles to support consistent issue resolution.
At Tech Mahindra, I provided chat-based technical, billing, and sales support to USA-based broadband, PSTN, and DTH customers. I troubleshot LAN, WAN, router, IP, and wireless connectivity issues, and monitored incidents in an operations-centre environment.
At Wipro Limited, I supported Australian customers with mobile application and accessory-device issues. I also handled customer account activities in Siebel and resolved technical and business exceptions in SAP S/4HANA (ISU).
