Firdaus Animashaun

I’m a results-driven Customer Support Specialist transitioning into Customer Success Management, with 4+ years of delivering high-quality, empathetic support to international clients. I’m known for managing high-volume customer communications across email and live chat while keeping CRM data accurate.

At Enkrystals Technologies, I managed 30–50 daily customer interactions for account and membership issues, handling end-to-end onboarding, renewal tracking, and service delivery to maximize retention in a fully remote environment. I maintained flawless, up-to-date client data in CRM and Google Sheets, and analyzed recurring issues to improve internal process efficiency by 40%.

Previously at Takbir International, I served as the primary point of contact for complex inquiries, resolving escalations and complaints with professionalism and empathy. I also handled administrative scheduling, client records, and data logging within CRM systems with strict adherence to accuracy and confidentiality, while monitoring billing and account records.

Freelance, I managed end-to-end client success pipelines for a bespoke fashion brand—overseeing order intake, coordination, and fulfillment, and resolving order disputes through persuasive, empathetic communication that increased customer satisfaction and repeat business. I bring disciplined independent remote work, strong communication, and continuous cross-function process improvement.