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@fiorellaoconnor
Dedicated communication major with strong customer service and leadership skills.
As a passionate student at DePaul University, I am pursuing a Bachelor of Latino Culture and Communication with a minor in Spanish, maintaining a GPA of 3.6 and consistently earning a place on the Dean's List. My academic journey has equipped me with a solid foundation in intercultural communication, public speaking, and human resources communication, which I have applied in various professional settings.
My experience spans multiple roles, including a Human Resources Assistant where I honed my skills in recruitment and social media management for a non-profit organization. Additionally, my role as an Operations Specialist allowed me to develop strong communication and problem-solving skills while managing business relationships and monitoring shipments. I am committed to delivering exceptional service and fostering positive relationships in every position I undertake.
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Work history, roles, and key accomplishments
Lakeshore Sport & Fitness
Dec 2023 - Present (1 year 11 months)
Delivered exceptional customer service by greeting and assisting members, processing transactions, and addressing account inquiries. Managed administrative tasks such as updating member records and ensuring efficient communication.
Dream Town Real Estate
Jan 2024 - Apr 2024 (3 months)
Greeted visitors, handled calls, scheduled meetings, and managed MLS listings. Assisted with financial tasks and maintained office supplies.
Commission on Culture and Society
Jan 2024 - Mar 2024 (2 months)
Created job postings, reviewed applications, and recruited potential candidates. Developed social media pages for the non-profit to promote its mission.
Garcia & Milas, P. C.
Nov 2021 - Sep 2023 (1 year 10 months)
Welcomed clients, supported office tasks, managed medical billing, and maintained filing systems.
WayFinder Logistics
Aug 2022 - Aug 2023 (1 year)
Managed business relationships with trucking companies, monitored shipments, and communicated with drivers to resolve issues.
Cracker Barrel
Oct 2020 - Aug 2021 (10 months)
Greeted guests, managed seating, and ensured a pleasant dining experience.
JCC of Greater New Haven
Jun 2020 - Aug 2020 (2 months)
Supervised campers, organized activities, and ensured safety during camp sessions.
New Haven Youth Soccer
Jun 2018 - Aug 2020 (2 years 2 months)
Managed try-outs, coached clinics, communicated with families, and handled social media for the soccer program.
New Haven Free Public Library
Jul 2019 - Aug 2019 (1 month)
Assisted patrons, processed materials, and supported children's programs at the library.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Latino Culture and Communication
2021 - 2025
Grade: 3.6
Activities and societies: Participated in various courses focused on Latino communities and communication strategies.
Pursued a Bachelor of Latino Culture and Communication with a minor in Spanish. Achieved a GPA of 3.6 and was recognized on the Dean’s List. Completed courses in Public Speaking, Intercultural Communication, and Human Resources Communication.
Study Abroad, Spanish Language
2023 - 2023
Activities and societies: Participated in an immersive language program with internship components.
Engaged in a study abroad program focusing on Spanish language immersion and internship opportunities.
High School Diploma, General Education
2017 - 2021
Activities and societies: Involved in various extracurricular activities including theater and honor societies.
Graduated with High Honors and received multiple awards including Best Supporting Actress in a Musical and Outstanding Senior from the Spanish Honor Society.
Software and tools used professionally
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