Open to opportunities

Filipa Costa

@filipacosta

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B2B travel operations specialist with 5+ years in GDS ticketing and backoffice.

Portugal

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What I'm looking for

I am seeking a remote B2B operations or backoffice contract role in Portugal where I can apply GDS expertise, improve processes, and support partner integrations.

I am a B2B travel operations professional with over five years' experience using Amadeus and Galileo to manage ticketing, reissues, cancellations, PNRs and queue operations. I specialize in backoffice and operational support for travel agencies and B2B partners.

I have led operational teams and supervised workflows, schedules and performance in high-volume environments, and I have managed creation and coordination of tours, itineraries, billing and partner relationships. My background includes frontline airline check-in operations, giving me grounded operational perspective.

I have driven pre-launch operational setup projects, defining workflows and preparing for GDS integration while coordinating suppliers and partners. I work with tools such as Jira, Zendesk, Salesforce and Excel to manage internal requests and operational tasks.

I am seeking a remote B2B operations or backoffice contract role based in Portugal where I can apply my GDS expertise, strengthen operational processes and contribute to efficient, customer-focused travel operations.

Experience

Work history, roles, and key accomplishments

Travel Operations Consultant

Viajaya

Oct 2025 - Jan 2026 (3 months)

Led operational setup for a B2B travel agency pre-launch by defining workflows, preparing GDS integration, and coordinating suppliers and partners; project discontinued prior to commercial launch.

Workflow Design Project Setup Operations & Strategy Stakeholder Management

B2B Travel Operations Specialist

C-Teleport

Oct 2024 - Jan 2025 (3 months)

Provided B2B travel operations and backoffice support including ticket issuance, reissues, cancellations, and PNR/queue management using Amadeus and Galileo; handled flight, train and hotel bookings and internal requests via Jira.

Galileo Ticketing Queue Management Jira Back Office

Operations Supervisor

Randstad

Jun 2020 - Jan 2023 (2 years 7 months)

Supervised operational teams for the TAP project, managed workflows and schedules, and monitored performance while providing frontline operational support from 2020–2023.

Team Supervision Workflow Management Performance Monitoring Operations Support Scheduling KPI Tracking

Tour Operations Manager

ABC Travel

Oct 2015 - Jan 2020 (4 years 3 months)

Created and managed tours and itineraries, coordinated operational services, and handled billing, accounting and partner management to ensure smooth tour delivery.

Tour Design Partner Management Billing Accounting Coordination Customer Service

Check-in Agent

Portway

Feb 2012 - Nov 2012 (9 months)

Performed passenger check-in and boarding gate operations while ensuring compliance with airline security and operational procedures.

Security Compliance Customer Service

Education

Degrees, certifications, and relevant coursework

ISLA - CET Tourism Management

CET (Technological Specialization Course), Tourism Management

Completed a CET (Curso de Especialização Tecnológica) in Tourism Management focusing on operational and managerial aspects of the travel and tourism sector.